Freelancer profile translated to English.

Description

I support you in your transformation. I carry out audits, functional studies, organization, processes up to the operational action plan.

My experience in numerous projects (Retail, Insurance, Services, Energy sectors) and my Change expertise allow me to guarantee the success of the projects I work on.

My CRM expertise (Salesforce and Adobe) and my dynamism/good humor are also an asset.

Example of one of my latest missions: study of the convergence of CRMs of 2 insurers on the occasion of the acquisition of the affinity portfolio. Functional study with organizational, legal and financial impacts. Recommendations and roadmap.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

LM Conseil
Organization/Change Consultant & Transition Manager
January 2020 - Today (6 years and 5 months)
Région de Paris, France
Support and assist you in your transformation - a few days of audit to fully understand your context and culture, then reflect on the company's functioning: what is working well? what can be improved? from the perspective of: internal organization, processes, direction/trajectory, communication, human interactions... with an operational and realistic action plan.
Metaphora - Groupe Business&Décision
Director of Change Management
May 2015 - January 2020 (4 years and 8 months)
Région de Paris, France
Direction of the Metaphora Agency, a team of 30 consultants, specializing in Transformation Management / Change Management: Management and scoping, organization/processes, communication, support, skills development and training, assistance, user documentation, capitalization and transfer, Project Owner Assistance: Creating the link between business needs and IT teams.
Business & Decision
Director of Digital Transformation
November 2014 - May 2015 (6 months)
Paris
Between websites, social networks, CRM, multi-channel marketing, mobility, the arrival of Big Data and connected objects,... we support our clients in this necessary transformation of the approach to the end customer, information systems, and even their internal organization.