About Stéphanie
French
Native or bilingual
Experience
- PHONICASecretary and call center agentRETAIL (LARGE RETAILERS)January 2014 - June 2015 (1 year and 5 months)Annezin, FranceProspecting, order taking, complaints, email, phone calls, product training, order follow-up and driver schedule management
- SARL Lebrun FilsEmployee, apprenticeJanuary 2024 - May 2025 (1 year and 4 months)Bruay-la-Buissière, FranceProspecting, quotes, emails, complaints, inventory management, phone calls, order follow-up, driver schedule management, order taking, social media management
- LogistaCustomer advisor and call center agentJanuary 2021 - October 2023 (2 years and 9 months)Achicourt, FranceEmails, technician appointment follow-up, phone calls, customer appointment scheduling, phone calls, file follow-up in case of claims
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Education
- BTS Management of Small and Medium-sized EnterprisesBTS Gestion Petites et Moyennes Entreprises
- Professionalization contract and sterilization agent diplomaCampus Véolia2007Contrat de professionnalisation et diplôme d'agent de stérilisation