Stephanie G.

Consulting, change, and transformation missions for various retail and financial clients (Leroy Merlin, Auchan, Oney, Cofidis). Strategy / Support for Sustainable Development Initiatives (decarbonization, circular economy). Innovation and transformation. Strategy / New Product Deployment. Partnership. Program Management – Customer Journey. Project Management – HR Overhaul. Business Project Manager – Offer Department. Support for organizational transformation (study, analysis, scoping, program management, projects). Co-construction of animation and communication strategy in terms of business evolution. Close coordination of project stakeholders, integration of the business within the project framework. Integration of project methodology.

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Key Projects: “Process Review and New DIGITAL Tool” Mission: To increase and strengthen the national leader position in the boat financing market (4000 financing files, €250 million). Results: -Optimization of steps and tasks in the boat financing process, -Creation of a new mobile financing tool (phone, tablet), -Financing application conversion rate: +20% of finalized files with equivalent staff, -Qualitative gain in communication and exchanges between end customers and partners. Project: “Organization” Mission: Closure of the Boat Financing Agency in Italy with centralization and transfer of activities to France. Results: -Implementation of a new lean structure (Gylf), -Communication plan support, -Implementation of new processes. Mission: Provision of a mobile pricing tool via digital channels (phone, tablet, mobile) (boat market). To enable all stakeholders (partners, sales representatives) to create pricing proposals autonomously in various environments (e.g., boat shows). Results: -Tool put into production within deadlines (4 months) in a complex project recovery context. Mission: Tooling for customer relationship management (CRM), with the aim of centralizing access to reliable customer information, and the desire to improve the management of activities and developments in the acquisition process. Results: -Inbound/outbound call routing. Use of an Interactive Voice Response system, Outbound call campaign setup, Telephony-IT coupling, Sales campaign management.