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Malt Strategy
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Malt Tech Trends 2026
Stephanie FitoussiSF

Stephanie Fitoussi

Supermalter

Customer Support/Customer Care - Operations Manager

€200/day
12 projects
Paris, FR
8-15 years
Proactivity
Customer Service
Customer Satisfaction
Project Management
Problem Solving

Average response time: 1 hour

Freelancer profile translated to English.
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About Stephanie

Stephanie - ex @Uber

I want to leverage my 5 years of experience within this startup for your success.

My customer service expertise:
👉 Onboarding: by phone, video conference, or via CRM
👉 Customer follow-up and support
👉 NPS

In addition to my customer support role, I also have expertise in operations:
👉 Process creation
👉 Audit & analysis of existing processes
👉 Automation
👉 Team training and onboarding

Feel free to contact me for an initial discovery call :)

Stephanie
Air Transportation and Tourism
Digital Business Models
Plant and Machinery
Real Estate
E-commerce

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Bergamotte
    Customer Care
    May 2025 - May 2025
    Respond to customers with attention and responsiveness:
    - By email, phone, chat, or social media.
    - Handle requests before, during, and after ordering.

    Handle complaints with empathy and efficiency:
    - Propose suitable solutions: refunds, reshipments, commercial gestures.
    - Use good judgment and defend the brand's premium image.

    Ensure logistical follow-up of orders:

    Verify ongoing deliveries with carriers (Colissimo, couriers, etc.).
    - Identify and quickly resolve anomalies.

    Participate in the continuous improvement of the customer experience:
    - Identify recurring pain points.
    - Propose optimization ideas (FAQ, templates, tools, processes).

    Contribute during periods of high activity:
    - Be on deck during peak times like Mother's Day.
    - Work in a reactive environment
    Customer Support Customer Satisfaction Customer Service Customer Loyalty/ Retention Churn
  • Zefir
    Customer Care Operations
    REAL ESTATE
    July 2024 - Today (2 years)
    Paris, France
    Responding to customers through various communication channels
    Writing real estate listings
    Document validation
    Product feedback
    Customer Service Project Management Sense of Organization Operations Management Customer Experience
  • EN VOITURE SIMONE
    Customer Care: Customer Relationship Management
    EDUCATION AND E-LEARNING
    August 2023 - September 2024 (1 year and 1 month)
    Paris, France
    Scope:
    -> First level of support without complaints or disputes
    -> General information requests
    -> Customer account management
    -> Redirection to the appropriate contact person

    Responsibilities:
    -> Precise identification of the student's request
    -> Provision of precise, accurate, relevant, and complete information
    -> Implementation of strictly professional communication
    -> Implementation of support actions using the correct methods/procedures and tools
    -> Confidentiality of information processed within the scope of your mission
    Customer Success Customer Service Customer Satisfaction Client Experience Customer Care
Check out Stephanie's experience

Reviews

5.0

Out of 4 ratings

AS

Arte Studio

Chargée de Support - ARTE Studio

Several weeks project

-

Reviewed on 1/23/2026

Stephanie took over our user support quickly and efficiently. She was very autonomous, and it was a pleasure to work with her (for us, and for the users she assisted!).
AS

Arte Studio

ARTE Studio

Several weeks project

-

Reviewed on 6/12/2025

Stephanie quickly took over our support at the start of the mission, with all its specificities. She is autonomous and professional in her communication, both written and oral. Furthermore, she was attentive to our needs in terms of organization and planning, and we were able to discuss and agree very easily. We feel confident with her.
Show all 4 reviews

Recommendations

Lisa R.LR
MB
FU
+1
Lisa R. and 3 other people have recommended Stephanie

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Education

  • Economics
    Paris 1 Panthéon-Sorbonne University
    2015
    Economie

Skill set

Customer Success
Startup
Zendesk
Customer Experience
Onboarding
Customer Follow-up
Customer Care
Customer Support
Training
Client Experience
Loyalty
Operations
NPS
Team Management
Discord
Interaction
Churn
Customer Service Department
Process Management
Decision Support
Customer Support
Customer Service
Customer Loyalty/ Retention
Patience
Sense of Organization
Operations Management
Customer Experience
Data Analysis
MySQL
Process Optimization
SQL
Empathy
Curiosity
customer experience
Customer Management
Ticketing
Physical and Phone Reception
Sensitive Case Management

Categories