Stephanie Dufour, Administrative assistant & remote customer support

Freelancer profile translated to English.

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Description

Administrative assistant and remote customer support, I offer reliable and organized support for companies needing quick help.

I handle email management, administrative follow-up, simple invoicing, schedule organization, and customer support (email, phone, chat).

Autonomous, serious, and comfortable with digital tools, I quickly adapt to needs and procedures.

Immediately available for remote work.

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Can work on-site

Montpellier (up to 50km)

Organisme de formation performance
Administrative and communication assistant
April 2025 - Today (1 year and 2 months)
Complete administrative management: client invoicing, payment tracking and reminders
Internal invoicing follow-up: trainer payments and current invoices
Management of end-of-training evaluations: satisfaction, skills acquired, and learner objectives, preparation and sending of training certificates
Communication and marketing: creation and updating of materials, social media management and SEO
Organization and updating of databases and digital tools
Coordination with trainers to ensure structured and efficient follow-up
Office de tourisme et des congrès
Manager of tourist establishments
November 2011 - November 2022 (11 years)
Supervision and coordination of all operational teams
Complete administrative management: reservations, invoicing, client file tracking
Customer relations: reception, request follow-up, problem-solving, and personalized support
Organization and follow-up of schedules, events, and activities
Clear and professional communication with clients, partners, and service providers
Decision-making and priority management in a dynamic environment

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Training Officer