Freelancer profile translated to English.

Description

I support structures in (re)structuring or upgrading in the hospitality, wellness, and shared spaces sectors. My approach: structuring the organization, streamlining operations, improving the customer experience, and strengthening team dynamics. With field experience and strong interpersonal skills, I offer a human, concrete, and committed approach.

Industry field of expertise

Languages

French
Native or bilingual
Italian
Native or bilingual
Spanish
Fluent
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

Freelance
Hospitality Consultant
CONSULTING AND AUDITS
May 2025 - Today (1 year and 1 month)
Paris, France
I offer one-off or ongoing missions to improve organization and customer experience for structures in the hospitality, wellness, or coworking sectors.

My interventions include:
– Structuring or restructuring the business
– Implementing clear and efficient processes
– Managing and developing field teams
– Optimizing the customer experience (from reception to loyalty)
– Supporting managers or founders in daily operations

My approach is operational, human, and results-oriented. I always work in a co-creation logic, with a strong sensitivity to on-the-ground realities.
Customer Satisfaction Operations Management Team Management Event Management Rigor and Organization
Freelance
Junior Consultant | Commercial & Marketing Development, Project Management & Structuring
CONSULTING AND AUDITS
November 2024 - April 2025 (5 months)
Île-de-France, France
Sectors: High-end Furniture & Professional Training

Competitive analysis, digital marketing action plan, and CRM redesign to improve visibility and sales results.

Project management including logistical coordination, creation of communication materials, coordination of external trainers, training facilitation, and occasional support for internal structuring and managerial transition.
Work & Share
Site Manager and Event Project Manager
REAL ESTATE
May 2022 - August 2024 (2 years and 3 months)
Nanterre, France
360 operational manager of a coworking space, specializing in project management and business development with measurable results. Strong ability to optimize operations, lead high-performing teams, and achieve ambitious goals, while ensuring an excellent customer experience.

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Training in business creation and management
LiveMentor
2024
Formation en création et gestion d'entreprise
Bachelor of Management
ICD Business School, Paris - Toulouse - Dublin - Shanghai
2017
Bachelor Event Management