Freelancer profile translated to English.

Description

With over 10 years of experience in customer relationship management and administrative organization, I support companies in the daily management of their customer service and operations.

Former assistant store manager, I have developed an excellent ability to manage complex situations, organize priorities, and ensure a quality customer experience.

I now offer my remote services to help companies save time and improve their customer relationships.

✔ Email and customer service management

✔ E-commerce order tracking and after-sales service

✔ Administrative organization and scheduling

✔ Dispute management and customer satisfaction

Serious, autonomous, and responsive, I quickly adapt to tools and needs.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Fnac Chavannes
Assistant Store Manager
RETAIL (SMALL BUSINESS)
October 2022 - Today (3 years and 10 months)
Chavannes-près-Renens, Switzerland
Customer relationship management
Inventory and order management
Administrative management
Team management
Financial management
Commercial implementation

Customer service (email + chat, no sales)
E-commerce after-sales service
Customer order tracking
Administrative assistance
Scheduling and organization
Administrative Management Team Management Remote Customer Service E-commerce Management Commercial Strategy
Cabinet juridique Parreaux Thiébaud & Partners
Executive Assistant
August 2021 - January 2022 (5 months)
Geneva, Switzerland
Answering phone calls and welcoming clients in person
Various administrative tasks inherent to the position
Management of offers, client files, and archiving
Tracking and managing client subscriptions
Updating invoicing (2019/2020/2021)
Checking invoices and sending them to clients
Keeping the database up to date
Organizing appointments, managing schedules
Liaison with broker partners, managing incoming and outgoing mail
Fnac
Customer Service Hostess
October 2017 - August 2021 (3 years and 10 months)
Cours de Rive, Geneva, Switzerland
Handling customer requests and inquiries
Ticket sales and treasury management
Offering additional services to sales
Creating membership cards and Fnac Mastercard
Supervising the team in the manager's absence