Stéphanie Bernard

• Steering of the MOA-D for the ten-year transformation plan aiming to overhaul and modernize the entire IT architecture of the Enterprise branch (100% BSS + parts of OSS)

• Includes a strong Salesforce footprint on the "Book-to-Bill" processes CRM Sales, Customer Relations, Operations. 2K employees. Double-digit objective for OPEX reduction and Revenue increase

• Operational integration of a large multi-project portfolio, business process re-engineering, simplification of the offer catalog, migration of Customer repositories

• Facilitation of technical gateways with subsidiary IT systems and distribution partners

• Implementation of 5GSA & Virtual Private Networks in project mode to address B2B IoT

• Management of regulatory projects, including the Electronic Invoicing Reform

• C-Level Sponsorship, co-ownership with the CIO of the investment trajectory, budget ~€25M/year, direct report to CEO-CFO for performance indicators €/NPS

• Management of ~50 Project Managers, Product Owners, Process Managers, Change, Data BI, PMO

Support for large-scale digital transformations. Example: co-management with Deloitte Strategy of the design of the new Drive 2.0 model as part of the Auchan-Drive & Chrono-Drive merger, optimizing revenue, EBIT, and operational synergies. Strategic objectives defined across six key areas: digital experience, store network, product/price portfolio, IT processes and tools, legal aspects, HR, and social engineering. Initiation of the deployment of a progressive roadmap to accelerate change.

Exclusive consulting partner for Orange, managing a strategic transformation for ~10K employees, targeted by significant double-digit operational savings. Management of three five-year programs in parallel (sales, customer service, operations), supervising ~15 multidisciplinary consultants. Overhaul of the operational model, processes, and IT tools. Structuring of social dialogue, retraining, and talent acquisition. Leadership in C-level decision-making, management of a large project portfolio.