Freelancer profile translated to English.

Description

Hello,

I have been working in IT for 20 years.

ITIL certified, I currently have a Process/Delivery Manager profile. I support IT departments to optimize their performance and enable them to deliver a service that meets the expected commitments of their clients.

I am mobile in the Ile de France region (more easily in the east and center of Paris).

Do not hesitate to contact me if you would like more information.

Sincerely,

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Allianz technology
Technical Coordinator
BANKING AND INSURANCE
October 2022 - Today (3 years and 7 months)
Courbevoie, France
Context: Migration of Allianz Technology France's file transfer solution (CFT/Axway) to the Allianz group platform (IBM Sterling SFT).
My mission was structured around 3 main areas.

1- Process Management
Definition and design of the target operational model
Definition and implementation of migration processes and procedures
2- Change Management
Organization of support transition
Management of the support team
Presentation of processes and procedures to stakeholders
3- Technical Coordination
New features (scoping, testing, implementation)
Migration of active flows (coordination from the inventory phase to decommissioning)
Project Coordination Analytical and Synthesis Skills Planning Project Management
Mutuelle Unéo
Process Manager
BANKING AND INSURANCE
April 2018 - June 2022 (4 years and 3 months)
Montrouge, France
Responsible for IT processes (Incidents, Change, and Problems):
- Implementation/Improvement
- Employee training
- Monitoring and ensuring their proper application by teams
- Facilitating meetings (crisis cells, CAB, post-incident reviews, etc.)

Responsible for improving service quality:
- Communication and IT/Business relations
- Reporting and Dashboards
- Indicator analysis
- Steering Committee
- Continuous Improvement
- Backlog monitoring

Administration of ITSM tools (GLPI and JIRA)
- GLPI Administration
- Implementation and administration of JIRA Cloud (Jira Software and Jira Service Management)
Communication Consulting Team Management Teamwork Data Analysis Report Writing Meeting Facilitation Stress Resistance