Stéphane Truong

Salesforce Integration Projects:

- Gathering requirements from the Billing entity, writing user stories, prioritizing the backlog, validating and testing functionalities, training and supporting users.

- Design & configuration of custom objects (fields, page layout, reports), implementation of an approval process for the financial department, creation and distribution of reporting.

Integration projects of new products at the Billing IS level:

- Gathering and analyzing requirements on billing processes

- Interface design and deployment of billing tools in agile project management mode

- Monitoring developments, testing/validation and support for business users.

Consulting missions for large accounts in the telecommunications sector:

- IT deployment projects (Oracle Siebel/BRM): Gathering business requirements, writing functional specifications, integration testing, business acceptance, training and business support.

- Audit testing: audit of testing processes (TMMI methodology), diagnosis and recommendations