About Stephane
English
Native or bilingual
French
Native or bilingual
Experience
- INCOMMWeb Developer InternshipJune 2024 - July 2024 (1 month)Artigues-Pres-Bordeaux, FrancePair programming observation on WordPress: design optimization, booking plugin addition, user experience improvement.
- SageDigital Sales and Customer SuccessDecember 2011 - April 2024 (12 years and 4 months)Bordeaux, FranceAssisting clients in adopting and optimizing Sage 100 solutions (Sales Management, Accounting, Fixed Assets) and Sage One in an agile environment. Analyzing business needs, providing personalized demonstrations, recommending suitable modules, and training users. Acting as an interface between sales, technical, and client teams, with post-sale follow-up and change management support.Managing CRM projects (Salesforce, HubSpot) and coordinating between business and technical teams. Creating Power BI dashboards for monitoring and decision-making. Contributing to continuous improvement of offerings through field feedback and advanced use of Business Central (Dynamics NAV) in CRM, sales, and customer relations contexts.
- Teleperformance SFRADSL and MOBILE Customer AdvisorSeptember 2010 - November 2011 (1 year and 2 months)Bordeaux, FranceOutgoing calls to ADSL + MOBILE individual and professional clients to offer new deals, equipment updates, subscriptions, and loyalty programs (anti-churn, re-engagement).
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Education
- Bachelor's degree, Full-stackLe Wagon2025Bachelor's degree, Full-stack
- Bachelor's degreeECOD School of Communication and Digital Creation2017Bachelor's degree