Freelancer profile translated to English.
Back to original languageAbout Stéphane
PROFILE
Experienced in IT, I have mastered technical support activities. I also have a global knowledge of an enterprise information system, a strong taste for supportive assistance, and excellent customer relations, whether with individuals (including seniors) or professionals (very small businesses, SMEs).
I also wear the hat of a web writer focused on Tech & IT Services, ecological transition, real estate, and new mobility, for SEO/GEO content production, simplification, translation, or documentation correction tasks…
I also hold a WordPress certification, allowing me to create professional showcase websites.
I am available for missions in:
- support technician, assistance, customer relations, training, administration…
- creation or optimization of websites, web pages, ebooks, blog articles, knowledge bases, product sheets…
Remote work. In-person sessions if geographically feasible (Loire-Atlantique / Vendée).
→ Do not hesitate to contact me ☎️
French
Native or bilingual
English
Conversational
Can work on-site
Les Sables d'Olonne (up to 20km), Nantes (up to 20km)
Experience
- SpartwebTechnical Writer for the WebPRESS AND MEDIAMarch 2023 - December 2025 (2 years and 9 months)Rezé, FranceWeb writing for corporate IT, technologies, and education.Website optimization and creation with WordPress.
- Coopérative UGoogle and Mobility Technical Support AnalystRETAIL (LARGE RETAILERS)April 2008 - January 2023 (14 years and 9 months)Nantes, France2008 → 2023: Level 1 – Level 2 Technical Support Officer.User support for the national cooperative's central offices, warehouses, and stores. Tracking requests and incidents, hardware, software, infrastructure, and workstations. Remote and on-site support.Responsible for the "mobility and teleworking" support unit.Administration of Google Workspace and Active Directory accounts.Technical management of subcontractors, team scheduling.Writing procedures and tutorials, continuous service improvement.
- FNAC ServicesComputer InstructorEDUCATION AND E-LEARNINGFebruary 2007 - May 2008 (1 year and 3 months)Pays de la Loire, France- Troubleshooting, training, and coaching for FNAC customers (B2C). Personal services, autonomy in appointments and training programs.
Reviews
Didier
ANATHIS Patrimoine
Reviewed on 2/5/2024
Stéphane was very quick in writing the 2 articles I entrusted to him for my blog.
His writing is both fluid and precise, which perfectly matches my goal: to make expert subjects (tax, financial, and legal) accessible to the widest audience.
D
Didier
Anathis patrimoine
Reviewed on 1/25/2024
Thank you Stéphane for the quality of your work and your flexibility!
Stéphane is very professional in his approach. He not only aims to meet the specifications but also to ensure that the website reflects the image and values we wish to convey.
Recommendations
FU
+3
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Education
- BTS in Management Information Systems, Administration and Management of IT / Information TechnologyLycée Carcouët1989BTS informatique de gestion, Administration et gestion de l''informatique / technologies de l''information
- Baccalaureate, Technologies / IT TechniciansLycée Bourgenay1987Baccalauréat, Technologies / techniciens en informatique
Certifications
- Android Enterprise AssociateGoogle2022
- Professional Website CreationWPChef2023