Freelancer profile translated to English.

Description

Senior Project Manager / PO and multi-certified in Agile methodologies (Scrum PSM 1, SAFe Agilist as well as PO/PM), I have various experiences of functional responsibilities in different business sectors.

My expertise lies in the Front-Office world of Sales, Marketing & Customer Service tools (CRM, KYC, Relational Marketing, Data, ...).

I have a technical expert background that allows me to establish excellent communication with technical experts to solve operational problems & deliver solutions that perfectly meet business challenges.

Whether in RUN or BUILD mode, I have a sense of service and quality work that is well organized to achieve common goals.

At your disposal to present my experiences & skills in more detail.

Stéphane Perrot

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 30km), Bordeaux (up to 10km), Lyon (up to 10km), Lille (up to 10km)

UGAP (pour le compte de CGI)
CRM Project Manager
February 2023 - August 2023 (6 months)
• Functional scoping of the redesign of the MDM tool for the Customer Repository
• Conducting interviews to collect pain points & evolution needs from user departments Technical environment: SAP
FDJ (pour le compte de SunTseu)
Product Owner & Build & Run Business Project Manager
January 2022 - October 2022 (9 months)
Responsible for the functional domain of Player Account Certification (KYC process):
• Backlog management & operational management of the KYC process & suppliers
• Scoping of the KYC process migration as part of a CRM redesign (target PEGA)
• Management of the tripartite contractual renewal and negotiation of new SLAs
• Analysis of optimizations and technical opportunities for IS evolutions Technical environment: COHERIS & PEGA CRMs, ADOBE relational marketing, JIRA, Agile
SunTseu (ESN spécialiste CRM)
Consultant - CRM Project Manager / Agile
January 2020 - December 2021 (2 years)
Paris, France
ROCHE Laboratories- Project Manager
- Initiation of change management for the redesign of ROCHE Belgium's Iqvia CRM

SunTseu- Pre-sales Project Manager
Responses to public & private RFPs:
- Implementation and deployment of CRM Salesforce
- Implementation of a B2B Pardot relational marketing platform
- Implementation of a CLM (Closed Loop Marketing) tool for a sales force
Tech. environment: Salesforce, Salesforce Pardot, Pitcher

EDF, Commerce IT Department- Project Manager
Support & consulting for BUILD & RUN project managers of the Relational Marketing platform
- Support in Agile SCRUM implementation
- Design of a technical architecture redesign (Hadoop Spark & email routing)
- Preparation of an investment file for the selection of a migration scenario
- Improvement of KPIs and executive reporting, budget management
Tech. environment: UNICA, Acoustic, UNIX, Python, SCRUM, Agile

Pernod Ricard- Project Manager
EMEA deployment of a major version of CT Mobile/Salesforce for national sales forces
Management of SunTseu resources performing QA of the CT Mobile solution

ASTELLAS Laboratories (UK)- Project Manager
EMEA deployment of "Free Text" uses in Veeva CRM Activities: Creation of a deployment kit; process formalization, creation of a control/audit procedure, training guide for Sales Representatives & Medical Representatives

QUADIENT (formerly NEOPOST)- Trainer
Introduction to the Agile & Scrum approach for QUADIENT's IT department (80 people, US, UK & FR teams)