Freelancer profile translated to English.
Back to original languageAbout Stéphane
Welcome
I am a multitasking person, mainly involved in opportunity detection, customer follow-up, and customer service optimization (request reception, classification, processing, resolution, customer experience improvement).
The customer is the center of my attention.
On the commercial side, I am responsible for following up on quotes, carts, payments, and appointments of potential clients.
Proficiency in WordPress, Google Ads, ZenDesk (macros, views, markers,...), certified Hubspot Service Hub,...
Specialist in Google Maps optimization.
If you are a Spanish company, I can help you develop your business in France.
A beautiful day
Stéphane
Welcome,
Versatile, I mainly ensure missions of opportunity detection, customer follow-up, and optimization of customer service (reception of requests, sorting, processing, resolution, improvement of the customer experience).
The customer is the center of my attention.
On the commercial level, follow-up of quotes, abandoned carts, payments, appointment scheduling on leads.
Proficiency in WordPress, Google Ads, ZenDesk (macros, views, markers,...), certified Hubspot Service Hub,...
Specialist in Google Maps optimization.
If you are a Spanish company, I can help you develop your business in France.
Have a nice day
Stéphane
French
Native or bilingual
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- Netino by WebhelpFreelance Customer Service Agent with Commercial AptitudeE-COMMERCEOctober 2020 - Today (5 years and 8 months)Grenade EspagneHandling incoming calls, complete customer service processing, order assistance, quote follow-ups, abandoned carts, pending payments.
- CALL MEDI CALL SPAINTelephone OperatorHEALTH AND WELLNESSOctober 2019 - April 2020 (7 months)Handling incoming and outgoing calls to pharmacistsSales of pharmaceutical productsSales follow-up and loyalty
- Anda CommunicationFreelance Marketing CommunicationCONSULTING AND AUDITSMarch 2018 - Today (8 years and 3 months)Grenade, SpainVisibility - SEO Positioning - Google Ads - Sales Development - WordPress Website.
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Education
- Sales Promoter Diploma, Commercial FunctionIFOCOP1988
Certifications
- Certified in Hubspot Service Hub SoftwareHubspot2023