SHFreelancer profile translated to English.
Back to original languageAbout Stephane
I help companies optimize their online reputation using artificial intelligence agents specialized in managing Google customer reviews.
The AI works in the background to analyze reviews, prepare personalized and consistent responses, and allow teams to validate before publication. It does not replace humans; it saves them time.
This approach improves responsiveness, response quality, and brand image, while reducing the operational burden of review management.
I am involved from the design of the AI agent to its testing, adjustment, and operational implementation, with a clear objective: more efficient review management without complicating existing processes.
French
Native or bilingual
Can work on-site
Sarreguemines (up to 50km)
Experience
- IndépendantAI Consultant – Automation of Google Customer Review ManagementTECHJanuary 2026 - Today (5 months)Sarreguemines, FranceDesign and deployment of artificial intelligence agents specialized in managing Google customer reviews.Needs analysis, agent configuration according to company tone and rules, testing and adjustment phase, followed by support for operational implementation.Objective: improve response speed and consistency while reducing the time spent on review management.
- Projet pilote – Gestion des avis clients GoogleAI Agent Designer – Google Customer Review ManagementTECHDecember 2025 - January 2026 (1 month)Sarreguemines, FranceDesign and testing of an artificial intelligence agent dedicated to preparing responses to Google customer reviews.Definition of response rules, tone configuration, management of positive and negative reviews, and real-world testing on simulated cases.Project objective: validate the relevance of automation for improving response speed and consistency, without replacing human intervention.
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Education
- Training in artificial intelligence applied to customer serviceSelf-training / Online Resources2025Auto-formation orientée pratique sur les agents d’intelligence artificielle, l’automatisation des réponses clients et l’optimisation de la gestion des avis Google. Mise en application à travers des projets pilotes.