Freelancer profile translated to English.

Description

Hello! I'm Stéphane GRY, a dynamic freelancer specializing in website creation and search engine optimization. With solid expertise in computer programming, I've gained valuable experience in a communications agency and within a large industrial group. This experience has allowed me to hone my skills in various fields such as communication, digital marketing, and customer service.

Today, I put my passion and know-how at the service of professionals looking to boost their online presence. I stand out for my ability to design polished websites with Wordpress or Odoo, while ensuring optimal SEO using specialized tools like YoastSEO, Ubersuggest, and Google Search Console...

My goal is simple: to provide personalized support for all your digital projects. Trust an expert who will highlight your business on the web and set you apart from the competition.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Groupe Muller
Technical Support Manager
May 2020 - November 2022 (2 years and 6 months)
Supervision and management of the HVAC technical support team. Administration of customer relationship management tools. Implementation of key performance indicators (KPIs) and analysis reports. Establishment of procedures to simplify information access. Resolution of complex requests. Creation of diagnostic tools for after-sales service. Training of Customer Service agents.
Digital Communication Zendesk KPI Customer Relations
Groupe Muller
Digital Development Officer
June 2018 - May 2020 (1 year and 11 months)
Level 2 technical support for remote control solutions. Implementation and administration of customer relationship management tools, particularly Zendesk. Technical training for HVAC technical support teams. FAQ creation and administration.
Technical Support Customer Service Zendesk Web Development
Groupe Muller
Programmer Analyst
January 2014 - June 2018 (4 years and 5 months)
Development of several software components (web, communication protocol, security) for a remote control solution for electric radiators (Smart ECOcontrol). Training for sales and Customer Service teams. Level 2 technical support for the Smart ECOcontrol solution. Software development using Visual Studio (C#). Technological watch in IoT / Home Automation.
Web Development C# IoT