Freelancer profile translated to English.
Back to original languageAbout Stéphane
After 30 years of experience in services, tourism, and hospitality, I am an expert consultant and a member of BPI Initiative Conseil for strategic diagnostics, strategy definition, and implementation in SMEs and ETIs in the service sector: fitting out, personal services, hospitality, outdoor hospitality, fashion, real estate, temporary work, franchise networks...
I hold a degree from Essec, am a professor of service marketing in various business schools (ESSEC, EM LYON, ESG...) and a speaker on the theme of customer satisfaction.
Available for strategic diagnostic missions and strategy definition and implementation.
French
Native or bilingual
English
Fluent
Can work on-site
Orléans (up to 50km), Paris (up to 100km)
Experience
- Best Western FranceGeneral ManagerHOSPITALITYDecember 2002 - September 2011 (8 years and 10 months)Paris, FranceManagement of the Franchisor for France: 100 employees and 300 independent franchised hoteliers.Definition and implementation of the strategy with Best Western International (USA)Deployment of services for franchisees: HR, Purchasing, Marketing, e-commerce, distribution...Member of the global marketing and IT functional team.
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Education
- MBA International General ManagementESSEC2002Stratégie à l'international Gestion d'entreprise Définition et mise en oeuvre de la Stratégie Ecommerce, Finance, Logistique, Marketing
Certifications
- Certified Practitioner in Company MediationInstitut Français de la Médiation2011