Freelancer profile translated to English.
Back to original languageAbout Stephane
After six years of experience in Canada, including several as a QA Lead specializing in ServiceNow, I am returning to France with a strong international expertise, a deeply ingrained quality culture, and a resolutely pragmatic approach shaped by the North American market.
I bring a sharp mastery of ServiceNow, a modern and demanding vision of software quality, as well as natural leadership forged in complex, fast-paced, and multicultural technological environments.
Added Value: 6 years of experience in Montreal
- Exposure to large-scale ServiceNow projects, often multi-module and multi-team.
- Mastery of international standards in quality, automation, and governance.
- Experience working in agile, fast-paced, and highly collaborative environments.
- Strong adaptability, autonomy, and leadership developed in an immigration context.
- Clear, direct, and results-oriented communication, typical of the Canadian market.
- Experience in multicultural and distributed teams, with high collaborative maturity.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Lyon (up to 50km), Lille (up to 50km), Nantes (up to 50km), Bordeaux (up to 50km)
Experience
- Ateko,Expert ServiceNow & QA Lead - ServiceNow (Cities of Longueuil and Sherbrooke)PUBLIC SECTOROctober 2025 - Today (8 months)Montreal, QC, CanadaServiceNow Deployment Program (Longueuil & Sherbrooke)Ateko – Powered by Bell Canada | Montreal | 2025 – PresentActing as a ServiceNow referent on a strategic program covering all key platform modules: Platform & Foundation, CMDB, ITSM, CSM/PSDS, ITOM, integrations, governance, mobility, Virtual Agent, Now Assist.🎯 Strategic Contribution & Transverse RoleCentral point of contact between Dev, QA, PO, business, project management, and ServiceNow governance teams.Active participation in functional scoping, understanding business needs, and validating ITIL processes (incidents, changes, problems, requests, contracts, knowledge).Contribution to the quality of ServiceNow solutions, ensuring functional consistency, compliance with best practices, and stability of delivered modules.🧩 ServiceNow Expertise & Platform UnderstandingStrong exposure to modules:ITSM (incidents, problems, changes, requests, contracts, knowledge, chat, appointments, mobility, Virtual Agent, Now Assist)CSM / PSDS (citizen requests, permits, recreation)ITOM (Discovery, Service Mapping, certificates, visibility, reporting)Platform & Foundation (integrations, CMDB, governance, DPM)In-depth analysis of flows, dependencies, integrations, and inter-module impacts.Validation of CMDB data consistency and transverse processes.🧠Leadership & CoordinationLeading a dedicated QA team.Facilitating QA committees, project syncs, follow-up workshops, and coordination with business teams.ServiceNow quality referent role, ensuring deliverable compliance before production deployment.
- AtekoServiceNow Expert & QA Lead - Metro IncRETAIL (LARGE RETAILERS)January 2024 - January 2025 (1 year)Montreal, QC, CanadaKey player in the deployment of ServiceNow SIR (Security Incident Response), IRM (Integrated Risk Management), and TPRM (Third-Party Risk Management) solutions for a highly regulated environment.Responsible for the quality, compliance, reliability, and functional consistency of the delivered solutions.🎯 Strategic Contribution & Transverse RoleIn-depth analysis of business requirements, risks, controls, and security processes.Validation of testability, functional consistency, and alignment with ServiceNow best practices.Close coordination with Dev, PO, security, business, and governance teams to ensure solution quality.🧩 ServiceNow Expertise – SIR, IRM, TPRMStrong exposure to ServiceNow modules focused on security, risk, and compliance.Understanding of workflows, business rules, integrations, and inter-module dependencies.Validation of critical processes: security incident management, risk assessments, third-party management, controls, remediations.🛠️ Test Cycle & Quality GovernanceDesign, execution, and complete management of functional and regression test cycles.Defect management, prioritization, coordination with technical teams, and bug tracking.Implementation of quality indicators, reporting, risk management, and continuous improvement.⚙ Automation – ServiceNow ATFDeployment of automated tests using ATF (Automated Test Framework) on several key modules:Incident ManagementMajor IncidentsChangesProblemsInteractions🗣️ Communication & SupportSupport for business teams during UATs, clarifying needs, validating scenarios.Presentation of results, risks, recommendations, and trade-offs to stakeholders.Demonstrated ability to simplify complex topics in a security and compliance context.
- AtekoFunctional Expert & QA Lead – ServiceNow (Caisse de Dépôt et Placement du Quebec)PUBLIC SECTORJanuary 2025 - October 2025 (9 months)Montréal, CanadaKey player in the deployment of ServiceNow SIR (Security Incident Response), IRM (Integrated Risk Management), and TPRM (Third-Party Risk Management) solutions for a highly regulated environment.Responsible for the quality, compliance, reliability, and functional consistency of the delivered solutions.🎯 Strategic Contribution & Transverse RoleIn-depth analysis of business requirements, risks, controls, and security processes.Validation of testability, functional consistency, and alignment with ServiceNow best practices.Close coordination with Dev, PO, security, business, and governance teams to ensure solution quality.🧩 ServiceNow Expertise – SIR, IRM, TPRMStrong exposure to ServiceNow modules focused on security, risk, and compliance.Understanding of workflows, business rules, integrations, and inter-module dependencies.Validation of critical processes: security incident management, risk assessments, third-party management, controls, remediations.🛠️ Test Cycle & Quality GovernanceDesign, execution, and complete management of functional and regression test cycles.Defect management, prioritization, coordination with technical teams, and bug tracking.Implementation of quality indicators, reporting, risk management, and continuous improvement.⚙ Automation – ServiceNow ATFDeployment of automated tests using ATF (Automated Test Framework) on several key modules:Incident ManagementMajor IncidentsChangesProblemsInteractions🗣️ Communication & SupportSupport for business teams during UATs, clarifying needs, validating scenarios.Presentation of results, risks, recommendations, and trade-offs to stakeholders.Demonstrated ability to simplify complex topics in a security and compliance context.
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Education
- 2012 ITIL V3 - ITIL ExpertFCT Solutions20122012 ITIL V3 - Expert ITIL
Certifications
- ITIL ExpertFCT solutions2012
- 2012 ITIL V3 - ITIL Managing Across the Lifecycle Qualification (MALC)ITIL V3 - ITIL Managing Across the Lifecycle Qualification (MALC)2012