Freelancer profile translated to English.

Description

Passionate about IT since my teenage years, I changed careers in 2003 to work in IT and combine my passion with my job.

I started as an IT technician. My thirst for learning new technologies allowed me to quickly evolve to a system administrator position and recently discover the world of Retail and SQL databases.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km)

Système Mutuelle SMH
Engineer
July 2021 - September 2023 (2 years and 2 months)
• Level 3 incident management on workstations. Team management and prioritization of projects and incidents.
• Script creation e.g., for deploying the new AD, mass user accounts...
• VM creation to migrate all applications (supplier relations, prerequisites, etc.)
• Implementation of Veeam Backup for backups
• Implementation of a WSUS server and a WDS Server
• Creation of a new file server with rights management, etc.
• Crisis management following a viral attack
• Reconstruction of a new domain
• Implementation of GLPI and OCS
Yves-Rocher
Retail Level 2-3 Support Technician
May 2015 - May 2020 (5 years)
Tournai, Belgium
• Management of flow management tools between stores and the central part (Mediacontact / Mediatransfert),
• of a checkout solution for stores with associated peripherals: WINSHOP (scanner, POS terminal, cash register, mobile cash register)
• of an end-to-end checkout system
• Communication between different departments (editor, business, accounting, level 1 support) in FR/EN for incident resolution (exchanges mainly in English with FR/BE/AU/DE/CH/SP countries)
• Management of store SQL databases (incidents, restore, etc.)
• Analysis of fundamental issues reported by level 1 before transfer to the editor
• Development of automatic package installation scripts: combination of DOS and VBS
• Management and creation of deployment processes: Mediacontact
• Antivirus management, application acceptance testing, policy and rule administration: Symantec (SEP/LUA)
• Firewall management: Heat-Software
• Incident management (analysis of problems and service requests): via Heat-Software
• Writing of incident resolution assistance procedures for Level 1 support (FR/EN)
• Rules engine (management of in-store promotions): JRules (IBM)
SQL Databases Windows System Administration Windows System Administration Windows Server
Tereos
System Administrator
December 2013 - April 2015 (1 year and 4 months)
• Backup Management
• BlackBerry account management: traveler account
• User account creation: AD (Windows2008/2012 Server)
• Level 2-3 incident management: Entry point for level 2-3 resolution and dispatch to different functional departments
• Click & Send account management
• Access rights management for different shared folders: creation of folders, groups, etc.
• Antivirus management: SOPHOS (server), NOD32 (client workstation)
• Disk space management on servers
• Restoration management
• Package installation: via Landesk
• Server supervision: via ZENOSS (disk failure, unavailability of different sites)
• Site opening management: Fortigate
• VPN problem management: Connect2 (Bouygues Telecom)
Windows Server Windows 7 Windows System Administration Windows XP Windows System Administration