Stéphane Ferré

- Customer relationship management with affiliated sites: order tracking, stock management on platforms, triggering replenishment needs,

- Coordination and optimization of all intermediaries in the import logistics chain,

- Tracking affiliate deliveries,

- Monitoring logistics chain management dashboards in conjunction with the Administrative and Financial Department.

Sharing information by ensuring:

- The interface between head office teams and sales representatives.

- Administrative and commercial processing of affiliate requests (email, phone) or otherwise forwarding to the Market Manager.

- Transmission of all necessary information for the analysis of turnover by affiliate and by product.- Customer relationship management with affiliated sites: order tracking, stock management on platforms, triggering replenishment needs, - Coordination and optimization of all intermediaries in the import logistics chain, - Tracking affiliate deliveries, - Monitoring logistics chain management dashboards in conjunction with the Administrative and Financial Department. Sharing information by ensuring: - The interface between head office teams and sales representatives. - Administrative and commercial processing of affiliate requests (email, phone) or otherwise forwarding to the Market Manager. - Transmission of all necessary information for the analysis of turnover by affiliate and by product.

Skills: Microsoft Excel · Customer service

- Telephone reception and remote sales of veterinary products,

- Site Sales Administration management (invoicing, returns and order management, disputes and refunds, reviews),

- Implementation of laboratory promotional offers,

- Site update (product sheets, photos, prices, referencing),

- Assistance in writing and publishing blog articles,

- Writing and sending a monthly newsletter to customers,

- Mailing to customers not registered on the site (imports provided by veterinarians.

- Creation and management of an online store on Prestashop,

- Order management and shipping,

- Stock management,

- Customer service management,

- Social media promotion,

- Content creation (images, stories, photos...).