Stéphane De La Torre

Welcome to my Malt profile!

I have been a Customer Service Expert consultant since 2014. I am responsible for ensuring your company's customer satisfaction on your behalf.

I take care of your clients and support you through Customer Success and Customer Care services for one-off or long-term needs. In other words:

You want to ensure customer satisfaction and contribute to customer loyalty;

You want to manage ticketing, customer support, technical support, and coordination with internal teams;

You want a quality expert, an optimist, or a complaints expert with clear processes;

You want someone with excellent listening skills and a desire to find solutions for your clients;

Do you offer a product in other countries? I can manage customer service in Spanish and English.

You are in the right place!

Know-how:

- Simultaneous management of several customer services,

- Order taking,

- Complaint management and processing,

- Handling inbound calls and using digital channels,

- Quality control and monitoring.

How do I make customers happy?

I always respond to them with composure and calm. I reassure them so that they feel confident. It is important that they feel supported before, during, and after the service. They need to feel that they are having a unique, positive experience.

I can also assist you with the following topics:

- Analysis and implementation of reporting to manage your business

See you soon for a new adventure together!