You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Stéphane B.SB

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Stéphane

New to the platform but a seasoned professional, I combine with flair solid expertise in customer relations, sales, and claims management, a winning trio to turn every challenge into an opportunity. A keen analyst and a good listener (yes, even on Monday mornings), I have successfully supported clients both in the field and remotely, providing them with tailored and clear solutions.

My background has allowed me to hone my skills in prospecting, consulting, and customer loyalty, not to mention team management.

Committed, autonomous, and resolutely results-oriented, I strive to build lasting relationships of trust... with a smile, but always with rigor.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Onepilot
    Customer Care
    TELECOMMUNICATIONS
    September 2025 - Today (9 months)
    Paris, France
    Respond to customers via chat, email, or phone, quickly, clearly, and professionally.

    Resolve common issues (orders, deliveries, refunds, account access, etc.).

    Convey a positive brand image by offering a smooth and personalized customer experience.

    Use internal tools (CRM, Shopify, Zendesk, Gorgias, etc.) to track tickets and update information.

    Report recurring issues to the Onepilot team to improve processes.
    Customer Relations Sales Excellence Customer Relationship Management
  • CABINET SEDGWICK
    DAMAGE EXPERT
    BANKING AND INSURANCE
    February 2025 - Today (1 year and 4 months)
    Nanterre, France
    Main missions:

    Field evolution and travel management.

    Conducting technical assessments.

    Risk verification and claims analysis.

    Assessment of material and immaterial damages.

    Determination of fault and identification of responsibilities.

    Assistance and representation during adversarial assessments.

    Application of various IRD conventions (CIDRE, CIDE-COP, etc.).

    Complete and structured drafting of expert reports.
    Claims Management Expert Report Needs Analysis Property and Casualty Insurance Understanding needs
  • CABINET EUREXO
    DAMAGE EXPERT
    BANKING AND INSURANCE
    May 2024 - August 2024 (3 months)
    Orléans, France
    Main missions:

    Field evolution and travel management.

    Conducting technical assessments.

    Risk verification and claims analysis.

    Assessment of material and immaterial damages.

    Determination of fault and identification of responsibilities.

    Assistance and representation during adversarial assessments.

    Application of various IRD conventions (CIDRE, CIDE-COP, etc.).

    Complete and structured drafting of expert reports.
    Claims Management Expert Report Property and Casualty Insurance Understanding needs Needs Analysis

Recommendations

Be the first to recommend Stéphane

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • GRAPHIC DESIGN TRAINING
    FUNOC/ CEPEGRA
    2010
    FORMATION INFOGRAPHIE
  • GENERAL HIGHER SECONDARY EDUCATION ESS
    École St Joseph Notre Dame
    2010
    ENSEIGNEMENT SECONDAIRE SUPÉRIEUR GÉNÉRAL ESS

Skill set

Categories