Freelancer profile translated to English.

Description

Whether it's improving the customer experience for an internal tool, a digital tool, an institutional website, or an e-commerce site, I am an expert in simplifying interfaces and user journeys.

My strength lies in my ability to step back and simplify, creating a coherent global digital strategy.

Having worked across various departments, I am very comfortable collaborating with marketing, technical (IT, dev...), support, and creative teams. This facilitates translating the needs of one group into the language of another.

Always in a good mood, I am curious to discover new projects in different contexts. I enjoy bringing my UX touch to any subject.

Languages

English
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Le Plessis-Bouchard (up to 50km), Paris (up to 30km)

LE CAFÉ DU WEB
Director
DIGITAL AND IT
December 2022 - Today (3 years and 8 months)
Taverny, France
Production of your communication materials.
I help you refine your website, improve it if necessary, enhance the understanding of your offerings, and simplify your presentation to attract new clients.

Marketing and customer experience approach, for a message that helps your prospects easily understand your unique selling proposition and why they should choose you.

Communication agency created around a collective of independent experts in their fields.
Goal to make you autonomous and support you with your daily tools. Improve your visibility and your company's reputation through customer experience.
Communication Strategy Digital Communication Marketing Website Creation Customer Experience
AJANS
UX Expert - Associate Director
DIGITAL AND IT
July 2019 - December 2022 (3 years and 5 months)
Montigny-lès-Cormeilles, France
Creation of showcase and e-commerce websites (Wizishop, Shopify, Woo-Commerce).
Digital support focused on social media.
Organization of workshops to help clients own their digital identity.
Consulting for VSEs on how to communicate effectively at a lower cost.
Training on communication and customer experience.
Advice User Experience Design Communication Strategy User Interface Design Social Media Training
COMELLINK
Technical Manager for Digital Projects
DIGITAL AND IT
February 2017 - June 2018 (1 year and 5 months)
Paris, France
- Needs analysis and technical translation for both Front-end and Back-end.
- UX support and operational optimization on digital projects.
- Writing functional specifications.
- User journey prototyping with Balsamiq.
- Organization of B2B and B2C e-commerce site redesigns (project management, audit, workshops).
- Implementation of the Information System Security Policy (ISSP) for the agency.
- Management of hosting, domain names, and certificates for 80 B2B and B2C platforms.
Web Project Management Technical Project Management User Experience Design Team Management E-commerce Marketing SEO Audit