Freelancer profile translated to English.
Back to original languageAbout Stephan
E-commerce & marketplaces consultant.
Product feeds, automation, technical support.
Do you sell on Amazon, Mirakl, Octopia, or multiple marketplaces and face feed errors, poorly distributed catalogs, or overly manual processes? I help you regain control of your e-commerce ecosystem.
Specializing in feed managers and e-commerce technical support, I intervene to correct, structure, and optimize your product data, connect your tools, and automate what can be automated.
How can I help you concretely:
Marketplaces & Product Distribution
- Correction of errors on all marketplaces (Amazon, Mirakl, Octopia, Temu, TikTok...)
- Catalog optimization (attributes, categories, rules)
- Multi-marketplace deployment and management
Feed Managers
- ShoppingFeed, Lengow, Channable, ChannelEngine
- Technical and functional debugging
- Feed structuring and advanced rules
CMS & E-commerce
- Prestashop, Shopify, Adobe Commerce, WordPress
- Catalog and connector configuration
- Technical support and best practices
API & Automation
- Help with API integration and exploitation (Postman)
- Setting up workflows to automate time-consuming tasks (Make, n8n, Zapier, Knime...)
- Optimization of exchanges between feeds, logistics, and customer support
Logistics & Customer Service
- ShippingBo, ShipStation
- eDesk, Zendesk...
- Alignment of catalog, stock, orders, and after-sales service
Local Presence
- Creation and optimization of Google Business pages
What sets me apart
- Technical and operational profile
- Solution and results-oriented approach
- Ability to quickly understand complex environments
- Clear support, without unnecessary jargon
Types of projects / deliverables
- Product feed audit and correction
- Implementation or optimization of e-commerce tools
- Process automation
- Occasional or recurring technical support
Available in the evening from 7 PM and some weekends.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ShoppingfeedTechnical Support OfficerMarch 2025 - Today (1 year and 5 months)Cachan, France• - Handling technical requests via Zendesk: analysis, diagnosis, and resolution of incidents related to product feeds, orders, and integrations.• - Advanced investigation via Datadog: log analysis, metric tracking, anomaly identification.• - Improving customer satisfaction through quick resolutions and clear communication.• - Reducing recurring incidents through proactive analysis and implementation of improvements.• - Saving internal time through KNIME workflow automation and AI bot optimization.• - Enhancing support quality through documentation and best practice sharing.
- OkaïdiMarketplace Project ManagerJuly 2023 - December 2024 (1 year and 5 months)Roubaix, France• Launch of the Oxybul brand on external marketplaces: Rakuten, Amazon France and Germany, La Redoute, and Veepee• Management of contracts with the internal legal team, negotiation of commissions, handling of KYC files• Tools: Shoppingfeed, Akeneo, Centric, Nodhos, eDesk, easiware, OneStock, Shipup, Keepeek, OpCon, ServiceNow, SAP BO, DBeaver
- Laghora (filiale de Capsule B)Operational Manager & Marketplace ConsultantMarch 2021 - June 2023 (2 years and 3 months)Cachan, France• Strategic participation in the creation of Laghora• Creation and management of a team of 5 people
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bachelor of Business & Bachelor of ArtsEDHEC Business School2013Bachelor of Business Administration - BBA, Marketing
- BTS Technico-Commercial,Lycée Carnot -2011BTS Technico-Commercial,