Freelancer profile translated to English.
Back to original languageAbout Stephan
Change Manager with 6+ years of experience in technical and application change management (ServiceNow), major incident management (P1/P2), and ITSM process management. Expertise in cross-functional coordination, operational reporting, and continuous process improvement.
English
Native or bilingual
Hindi
Conversational
Bangla
Conversational
Can work on-site
Paris 19e Arrondissement (up to 50km)
Experience
- Societe GeneraleChange ManagerSeptember 2024 - December 2024 (3 months)Change Management of the WAN entity Monitoring and management of changes, WAN entity board reviews Contribution to the department's CRB Monitoring and preparation of changes during Infra weekends Management and monitoring of problems (in the ITIL sense) Ensuring the preparation of materials for various committees (monthly, board prod, capaplan...)
- BNP ParibasChange ManagerMarch 2022 - September 2024 (2 years and 6 months)Leader of the OPS CARDIF change team Supporting changes from creation to resolution for France on ServiceNow ITSM Controlling and validating the quality of changes submitted on ServiceNow ITSM Contributing to the organization of the CAB Communication of technical and cross-functional changes Creation and provision of all process support materials for stakeholders Training and presentation of the process to newcomers Creation and management of operational dashboards/reporting ServiceNow ITSM Training international change managers to standardize the use of the process Participation in change audits Updating the derogation process and training international teams
- BNP Paribas Partners for Innovation (BP2I)Major Incident Manager Transverse/ AssuranceApril 2019 - March 2021 (1 year and 11 months)Île-de-France, FranceIncident guarantor at Banca Nazionale del Lavoro (BNL), BNP Paribas Securities Services (BP2S), Transversal Application Group Function (FGAT), BNP Paribas Partners for Innovation (BP2I), BNP Paribas Fortis. Management and communication on priority 1 – Priority 2 incidents from alert to resolution and monitoring of incident evolution in relation to technical teams. Monitoring of changes requiring communications during implementation. Management and monitoring of P3-P4-P5 incidents and the backlog Construction and sending of morning reports Taking instructions into account Compliance with communication processes and MODOP instructions Quality: Compliance with defined INS and KPIs
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Education
- master 2 communication numérique et conduite de projetsParis 82017Le master « Communication numérique et conduite de projets » est centré sur la maîtrise stratégique des outils de communication numérique (médias électroniques, produits interactifs, nouveaux médias) dans le cadre large des nouvelles pratiques professionnelles de communication liées à la numérisation du secteur. L’accent est mis sur la conduite de projets et la veille stratégique : l’objectif n’est pas de former des techniciens ou des concepteurs-réalisateurs, mais des professionnels de la communication aptes à planifier, concevoir et manager une politique ou stratégie de communication recourant aux technologies d’information et de communication digitale ; ces dernières sont très prisées et trop souvent promues sans respect de leurs spécificités (instantanéité, polyvalence, mobilité, permanence, interactivité, flexibilité…). L’objectif de cette spécialité est double : approcher (1e année) et maîtriser (2e année) les stratégies de communication digitale, de leur conception à leur réalisation et les mettre en œuvre en tenant compte des caractéristiques de la communication numérique ; loin des effets de mode ou de modernité liés aux sites web, aux réseaux, aux services marchands, à la circulation de l’information par exemple.