Freelancer profile translated to English.

Description

I help you manage your clients, your orders, and your online store to save you time and build customer loyalty. Serious and solution-oriented, I take care of your image and your results

For an online sales site, I was responsible for order tracking, responding to customer requests (customer service, product questions), and updating product sheets.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Intelcia
Customer Telephone Advisor
October 2020 - October 2022 (2 years)
Handling customer calls
Remote customer support and troubleshooting
Ensure customer satisfaction throughout the process until their problem is resolved
Orange Business
Client Account Manager
TELECOMMUNICATIONS
June 2023 - Today (3 years)
End-to-end management of the client account until delivery
Communication with the client
Ensure customer satisfaction
Freelance
E-commerce Store Assistant
January 2023 - June 2023 (5 months)
Tracking customer orders on Shopify
Calling customers and assisting them with abandoned cart validations
Providing information related to customer orders and ensuring their satisfaction