Freelancer profile translated to English.

Description

21 years of professional experience in accounting/collection and customer relations/sales administration in an international context (France, Italy, Spain)

Autonomous and results-oriented

Operational transversal skills

Quadrilingual French, English, Italian, Spanish

I am a versatile professional with a specialization in customer accounting - collection, I offer B2B collection services locally or internationally, as well as customer service.

Languages

French
Native or bilingual
Italian
Native or bilingual
Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Toulouse (up to 10km)

Freelance
SALES ADMIN AND CUSTOMER SERVICE FREELANCE
January 2022 - March 2025 (3 years and 2 months)
France
Field: Energy
Management of incoming leads
Dispute Management
Guarantor of customer satisfaction
Commercial Assistant

Field: Mass Retail
Order Entry
Dispute Resolution
Logistics Follow-up
Interface with suppliers/customers/carriers
Invoicing
FREELANCE-
COLLECTION - ACCOUNTING
RETAIL (LARGE RETAILERS)
January 2020 - Today (6 years and 5 months)
• Debt collection – telephone and email reminders – working in conjunction with related departments, particularly sales. Dispute monitoring
Client accounting – issuing credit notes, invoices, reconciliations, recording receipts

• Supplier accounting: Invoice entry, preparation of payments upon due date, dispute management and account reconciliations.

• Credit management
Monitoring of collection performance
Forecasting of receipts
Monitoring of customer risk
CERELIA ITALIA
SENIOR CREDIT SPECIALIST
December 2008 - December 2019 (11 years)
Milan, Metropolitan City of Milan, Italy
ERP used: SAP
Collection - DSO improvement
Monitoring of credit lines – order blocking
Implementation for Italy and monitoring of specific procedures concerning customer solvency