Freelancer profile translated to English.
Back to original languageAbout Steffy
💼 Passionate about business development and customer experience, I have built my career between commercial strategy, team management, job creation, and customer journey optimization.🌍
As of 2025, I have contributed to the commercial development of 20 companies (in Paris and Reunion Island) in various roles such as: Business Developer, Customer Advisor, Sales Manager, Customer Success Manager (French Tech start-up).
‣ With different approaches, models: B2C, B2B, B2B2C, sometimes in the field, other times in agencies, or sedentary in an office.
‣ And various sectors of activity such as: e-commerce, logistics, fast food, telecommunications, event management, training, travel agency, automotive...
The richness of these experiences allows me to immediately understand companies' challenges and quickly identify the hurdles to overcome.
💪 My strong point: my ability to build trust that fosters long-term loyalty.
➡️ I have decided to make myself available to companies open to innovation and ready to revise their strategy for improvement with a real action plan for commercial development. My support is tailor-made and dedicated to companies with fewer than 50 employees, including companies with no staff and/or starting out.
💻 I assist you remotely for greater efficiency, your time is precious.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- À mon compteFreelance Consultant in Strategy and Business DevelopmentCONSULTING AND AUDITSOctober 2025 - Today (8 months)❓ Are your customers not engaging as you would like? Let's transform your customer journey together to create a fluid, memorable, and loyalty-building experience. ✅ Acquisition is just the beginning of the journey.100% remote strategic and operational support:- Customer journey audit: identifying friction points, optimizing interactions, and providing concrete recommendations- Structuring of sales and/or customer service departments: processes, organization, and prioritization of actions- UX Writing & digital content creation: crafting clear, engaging, user-oriented content for applications, websites, e-commerce, and sales pages to guide the customer journey and maximize conversion- Employee training and coaching: developing sales and customer relations skillsOperational support for your growth initiatives:- Targeted prospecting and closing- LinkedIn ghostwriting to build your visibility- End-to-end testing to validate the user journey and maximize customer experienceWorking with me means benefiting from a tailor-made approach focused on concrete, actionable results, while saving time and increasing efficiency.
- TRANSAKAUTO FRANCESales RepresentativeAUTOMOBILEJune 2025 - September 2025 (3 months)L'Étang-Salé, Reunion- Development of a seller client portfolio (prospecting)- Support for buyer clients (vehicle test drive, purchase decision, transaction, vehicle delivery)- Continuous development of knowledge in all brands of used vehicles
- TetranergyCorporate AdvisorEDUCATION AND E-LEARNINGJune 2023 - May 2025 (1 year and 11 months)Réunion- Development of a network of corporate partners (La Possession/La Saline sector)- Support for companies in their apprenticeship recruitment process until contract signing- Coaching of future apprentices (professional posture, job search...)
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Education
- Design ThinkingFrench Future Academy2021Design Thinking
- Neuro-Linguistic Programming TechnicianPaul Pyronnet Institut2019Technicienne en Programmation Neuro-Linguistique