About Stefany
Spanish
Native or bilingual
Experience
- Japanese Head SpaOperations ManagerJanuary 2025 - February 2026 (1 year and 1 month)Operational, commercial, and logistical management of a wellness center specializing in hair treatments. Team coordination and customer experience supervision to ensure high quality standards. Development of loyalty and sales strategies for repeat clientele.
- adidasDigital Channels ManagerJanuary 2021 - March 2022 (1 year and 2 months)Lima, PeruLed a multidisciplinary team of over 25 collaborators, managing performance through KPIs and Salesforce CRM. Optimized commercial and operational processes, reducing customer onboarding by 25%. Designed commercial strategies based on KPIs, exceeding monthly sales targets by 15%. Managed key accounts and up-selling strategies, coordinating remote teams through Salesforce and digital tools.
- adidasStore Manager / OperationsRETAIL (SMALL BUSINESS)October 2015 - December 2021 (6 years and 2 months)Lima, PeruLed the implementation of commercial and operational plans, coordinating campaigns and objectives with regional teams virtually, ensuring alignment and efficiency. Optimized the customer experience at all touchpoints, including digital channels and internal CRM, increasing satisfaction and loyalty. Prepared weekly and monthly reports with key KPI analysis, supporting strategic decision-making by regional management. Managed inventory, sales planning, and cost control using SAP and online corporate tools, achieving operational efficiency and reducing losses.
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Education
- ManagementTECHNOLOGICAL UNIVERSITY OF MEXICO2017Dirección
- and ManagementESAN UNIVERSITY2010y Direccion