Freelancer profile translated to English.

Description

PROFESSIONAL PROFILE

I am an industrial engineer with recent training and an administrator with over 10 years of experience leading commercial and operational teams in multinational companies such as Adidas and Kavak. Throughout my career, I have specialized in process improvement, customer service optimization, and the execution of digital projects with a direct impact on sales.

I define myself as a results-oriented professional with strong leadership, decision-making, and adaptability skills. My dual education allows me to bring a comprehensive vision that combines strategy, operational efficiency, and a technical focus.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Japanese Head Spa
Operations Manager
January 2025 - February 2026 (1 year and 1 month)
Madrid, Spain
Operational, commercial, and logistical management of a wellness center specializing in hair treatments. Team coordination and customer experience supervision to ensure high quality standards. Development of loyalty and sales strategies for repeat clients.
Kavak
Commercial Director - Hybrid
January 2005 - January 2010 (5 years)
I led a multidisciplinary team of over 25 people, managing performance through KPIs and digital tools. I redesigned commercial and operational processes, improving customer onboarding times by 25%. I planned and executed KPI-based commercial strategies, exceeding monthly targets by 15%. I managed key client relationships, implementing up-selling strategies with an impact on average ticket size. Coordinated remote sales team using Salesforce CRM and collaborative management tools.
adidas
Digital Channels Manager
October 2015 - March 2022 (6 years and 5 months)
I led the implementation of the "Ship from Store" and WhatsApp channel projects, achieving a 20% reduction in delivery times. I implemented and managed the Adidas-Rappi channel during the COVID-19 pandemic as an innovative solution to maintain sales during confinement, achieving 100% coverage in metropolitan areas. I trained and led the new digital team (call center and online sales), increasing digital channel sales by 20%. I coordinated team training and development sessions, combining face-to-face and digital formats.