Freelancer profile translated to English.
Back to original languageAbout Stéfan
With a long career in Telecoms and IT, and numerous assignments with major clients, I have developed expertise and experience that allow me to manage high-value strategic IT transformation missions with decision-makers, from conception to execution.
My expertise combines rigorous management, technological mastery, and business vision.
I have recognized expertise in the fields of Telecoms, Customer Relations, and more recently, video intelligence.
I decided to go freelance in late 2017, when I started my independent activity. I work under a payroll referencing scheme.
The various positions I have held allow me to also manage and lead 'people'. I recently completed a two-year assignment with ENEDIS where the Technical Department entrusted me with the management of its IT and business activities relocation project to a new site.
Finally, I have a substantial address book thanks to my career path.
French
Native or bilingual
English
Fluent
Spanish
Basic
Bulgarian
Basic
Can work on-site
Paris (up to 50km), Blois (up to 50km)
Experience
- Groupama Gan VieProject Manager for IVR Redesign - Collective Operations DepartmentBANKING AND INSURANCEOctober 2025 - February 2026 (4 months)Nanterre, FranceRedesign of IVR within the Health and Provident Operations of the Collective Department with the aim of simplifying and rationalizing IVRs and numbers, and improving the user experience (agents, collective and individual clients).**Result**: Project completed in 5 months, transition from 17 to 5 IVRs and from 21 to 10 numbers, standardized and optimized customer journeys (reduction of IVR journey time < 45s) and abandoned calls.**Themes**: On-site immersion, co-construction workshops with business and technical teams, sharing and validation of the target IVR, during a hackathon, implementation (acceptance testing, Go/No-go) and VSR.**Environment**: OBS Vocal Guide Service and Genesys
- EnedisProject Manager for the Relocation of Technical Department ActivitiesENERGY AND UTILITIESOctober 2022 - October 2024 (2 years)Courbevoie, FranceTo meet ENEDIS's NIS regulatory requirements as an Essential Service Operator, with enhanced Security and Safety measures, and to adapt to the post-Covid-19 flexible office policy, I was responsible for successfully managing the technical and human aspects and the relocation of the Technical Department's activities (Operations including GTAR, GSET, and GCAP...) to the new Parallèle site.Own budget of €2 million in addition to the real estate budget.Themes: Relocation strategy for sensitive activities, IT and infrastructure project for rebuilding the IT infrastructure and server rooms, relocation of IT and business technical platforms, stacking and zoning on site, management of authorizations, team transfers, HR support, ICP and PDP, Change Management.#
- SUEZ EAU FRANCEProject Director 'NOC Transition'ENVIRONMENTALFebruary 2022 - June 2022 (5 months)Paris, FranceManaged the transformation of SUEZ's 'Network and Security' operations center, transitioning from a locally managed model in Romania to a global model leveraging the group's Help Desk and NTT's 24/7 shared service center in India.Thematic: Secure interconnection of networks between NTT India and Suez, and CMDB mastery; Integration of ITSM tools between Client and provider; Support knowledge transfer; Alignment and service development for integrating SUEZ Group's BUs.
Recommendations
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Education
- Master's Degree in MIMEUniversity of Maine - Le Mans1990Micro-informatique Micro-électronique - Option Intelligence Artificielle. Major de Promotion. Passage de la maîtrise à mi-temps en occupant en parallèle un poste de professeur d'informatique auprès des BTS 1e et 2e année dans le Lycée Notre-Dame-de-Sainte-Croix au Mans
- Bachelor's Degree in MIMEUniversity of Maine - Le Mans1988Micro-informatique Micro-électronique
Certifications
- ITSM v2 (Foundation in IT Service Management)EXIN2008
- COBIT 5 (IT Governance Foundation)Orsys2016