About Stefanie
German
Native or bilingual
English
Conversational
Spanish
Basic
Experience
- Caritas gGmbH, St. Heinrich und Kunigunde,Administrative EmployeePUBLIC SECTORJune 2022 - Today (4 years and 2 months)Bamberg, GermanyControllingAccountingInvoice verificationRisk managementPersonnel administration District billing Health insurance billing Phone calls with districts and authorities Cash managementCommunication with customers, therapists, districts, clients, and relativesPlanning seminars and appointmentsDatabase maintenanceSocial media marketingOverall responsibility for planning and execution of holiday activitiesBudget planning, fund management, and proper billingOrganization of processes and participant management
- MLF Mercator Leasing GmbH & Co. KG,Sales AssistantBANKING AND INSURANCEJanuary 2018 - June 2022 (4 years and 5 months)Schweinfurt, BY, GermanyCreation and follow-up of offersCreation and sending of contract documentsMonitoring of incoming contract documents and requesting missing documentsIndependent processing of smaller contractsProcessing of contract expirations Outbound telephonySupport with appointment preparation for the sales representativeMaintenance of the CRM database, Partner Portal, and ERP systemFollow-up of sales campaignsSocial mediaSupport of marketing
- Targobank AG,Bank ClerkBANKING AND INSURANCEApril 2010 - December 2017 (7 years and 8 months)Bamberg, Germany•Customer service in the private customer segment•Consultation and support in the areas of checking accounts, payment transactions, and account management•Loan counseling (including consumer loans)•Advice on banking and insurance products•Appointment management as well as preparation and follow-up of consultations•Telephone customer service (inbound and outbound)•Correspondence with customers and internal departments•Support in the operational day-to-day business of the branch•Training and supervision of trainees
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Education
- Training as a Bank ClerkSparkasse Ostunterfranken2010Ausbildung zur Bankkauffrau