Freelancer profile translated to English.

Description

I am Stefan Hasler, a trained EFZ car mechanic with a pronounced passion for efficient workshop processes and professional customer service. With my profound experience in operational management, warehouse management, and direct customer consulting, I bring the ideal mix of technical expertise and organizational skill. I have successfully supported projects through the structured organization of spare parts supply, tire management, and direct repair reception. My focus is on designing processes efficiently and creating real added value for customers and the team through competent, solution-oriented consulting. As a master craftsman, I am also accustomed to taking responsibility and passing on knowledge in a structured manner. I am happy to support you in optimizing your workshop processes, precisely controlling inventory management, or providing professional and expert customer care. Let's ensure your business runs smoothly together.

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Murpf
Head of Spare Parts Warehouse
AUTOMOBILE
April 2025 - Today (1 year and 4 months)
Solothurn, Switzerland
In this role, I am responsible for comprehensive logistical control and materials management, acting as the central point of contact for smooth operational flow. My responsibilities include coordinating spare parts supply for a diverse fleet of trucks, vans, and other vehicle types, and ensuring material availability for our paint and body shop departments. Additionally, I am responsible for procuring spare parts for general building maintenance. In my role, I lead the team, actively supporting and training our interns, utilizing my qualification as a master craftsman to pass on my expertise. Furthermore, I regularly handle customer service, acting as the direct contact person for our customers and ensuring professional advice. Through my structured approach and the technical leadership of my employees, I guarantee the constant operational readiness of all technical resources and contribute significantly to operational efficiency.
Renault
Customer Service Representative and Car Mechanic
AUTOMOBILE
March 2023 - March 2025 (2 years)
Biel/Bienne, Switzerland
During my tenure at Garage Ackermann AG, my responsibilities encompassed both the technical maintenance and operational management of customer service. As an EFZ car mechanic, I performed service and maintenance work on various vehicle brands and was responsible for tire service and new car preparation. In customer service, I acted as the central interface: I handled repair reception, performed direct minor repairs, and was responsible for comprehensive customer consultation. I also managed the daily operations in the spare parts warehouse, controlled inventory and spare parts management, organized tire pre-orders, and coordinated the use of our courtesy cars. This combination of technical execution and organizational management ensured high service quality.
Repairs Customer Support Customer Service Customer Consulting Supply Chain Management