Steeve Marait

Hello everyone,

With 12 years of sales experience, my professional background has allowed me to work for brands such as Natuzzi, Maison de la Literie, Bo-Concept... but also at Meilleurstaux as an Insurance Telephone Advisor.

I then took on the role of Manager/Trainer to supervise and train a team of 10 salespeople.

Thus, sales, target-driven culture, conflict management, challenges, and training are all subjects that fascinate me.

Today, I offer my services as an Independent Sales Trainer, for companies wishing to:

- Enhance the skills of their sales force

- Increase their customer and staff retention rates

- Develop their turnover volume

& (especially)

- Cultivate customer satisfaction

From prospect reception to closing, including loyalty building; I cover different techniques in sessions that allow for better structuring of sales pitches and improved field confidence.

My methods involve placing the customer at the heart of the purchasing act through a process of:

- Active listening

- Needs discovery

- Profile qualification

- Personalized argumentation

- Objection handling

- Sales closing

- Customer follow-up

My training plans therefore combine role-playing, flipped learning, multiple-choice questions, games, photo/video case studies, and masterclasses.

More information on my website: www . focus-forma . fr