Freelancer profile translated to English.

Description

With nearly 7 years of experience in the Salesforce environment, as an Administrator, Business Analyst, or Technical-Functional Consultant, I now support companies, technical teams, and administrators in mastering their CRM tool and improving their business processes, particularly in Lead-to-Cash processes and customer service topics.

Multi-certified, my core expertise lies primarily in the Sales, CPQ, and Service clouds, where I have developed my skills through assignments in various industries (luxury, energy, new technologies, retail).

I am also developing my skills in marketing automation (Marketing Cloud, Pardot) and Business Intelligence (CRM Analytics).

Naturally very curious and always eager to learn, my business-oriented approach is my strength: always listening to needs!

Feel free to contact me with any questions about my profile.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Marseille (up to 50km), Lyon (up to 50km), Montpellier (up to 50km), Nantes (up to 50km)

Self-Employed
Senior CRM Salesforce Consultant
CONSULTING AND AUDITS
January 2025 - Today (1 year and 5 months)
Paris, France
Salesforce CRM consultant experience as an independent contractor.
I support companies of all sizes and industries in implementing (setup) or continuously improving their Salesforce CRM tool.
I am also developing an interest in training (end-user or admin).
Some clients supported:
- Animalis
- Atempo SAS
- Softway Medical Group
- Ceres Consulting
- VivaTechnology (Publicis group)
Salesforce Service Cloud Salesforce Experience Cloud Salesforce Sales Cloud Salesforce CPQ Revenue Cloud
LVMH - Beauty TECH
CRM Salesforce Consultant
FASHION AND COSMETICS
February 2023 - December 2024 (1 year and 11 months)
Neuilly-sur-Seine, France
Functional and technical evolutions:
Facilitating scope definition meetings and writing functional specifications
Advanced configuration: Design, development, testing, and delivery (Service Cloud)
User support: Ticketing support, end-user training (international context)
Salesforce Service Cloud Service Cloud Customer Service
SKEEPERS
CRM Salesforce Consultant / Project Manager
SOCIAL NETWORKS
February 2022 - December 2022 (11 months)
Paris, France
CRM project management including:
Migration: Migration of eight CRMs (Hubspot, Salesforce, Sellsy...) to SF
Functional and technical evolutions: Facilitating scope definition meetings and writing functional specifications
Development: Design, development, testing, and delivery (Sales Cloud and CPQ)
Project Management: Participation in project committees with backlog review and prioritization, Jira creation and enrichment, project roadmap creation and maintenance
User support: Ticketing support, end-user training (international context)
Support CRM Salesforce CPQ Build

Check out Steeve's experience

Clémence

Cheffe de Projet eCommerce - Animalis

Reviewed on 2/20/2026

We appreciated Steeve's professionalism and the quality of the work provided. His knowledge of Service Cloud helped us successfully complete the project, by asking the right questions and best meeting our needs. He is also responsive, a good communicator, and attentive; we recommend him!

Fabrice

Atempo

Reviewed on 9/22/2025

Steeve is very responsive and gives good advice, he is easy to communicate with. He is organized and knows how to take charge of requests in a "project" mode.

Show all 4 reviews