Freelancer profile translated to English.

Description

Expert in short-term rentals (STR) and OTA platform management with over 13 years of experience at Booking.com, Airbnb, HRS Group, and Checkmyguest.

I assist hosts, investors, and concierges in optimizing their rental management, resolving complex disputes, and training their teams in best OTA practices.

What I can do for you:

- Audit and optimization of your Airbnb & Booking.com listings

- Dispute resolution and mediation with platforms

- Training for your field teams

- Implementation of operational procedures

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

CHECKMYGUEST
Customer Care Manager
June 2022 - Today (4 years)
Assist each client from arrival to departure.
Arbitrate requests and ensure follow-up with platforms.
Unite field teams: delivery personnel, maintenance, account managers.
Analyze feedback and deploy targeted improvements.
Intervene in crisis management, including evenings and weekends.
Short-term rental Customer Relationship Management (CRM) Team Management OTA Platform Management Training and Support
AIRBNB.COM
Resolution Specialist
June 2020 - June 2022 (2 years)
Independently resolve complex disputes across all channels.
Defend users' interests against Airbnb policies.
Identify loopholes and propose high-impact solutions.
Supervise and develop junior team members.
Formalize best practices and strengthen internal processes.
airbnb Team Management Dispute Resolution Training and Support
BOOKING.COM
Customer Service Executive
April 2013 - June 2020 (7 years and 2 months)
Resolve complex requests between travelers and partners.
Utilize internal tools to provide accurate answers.
Personalize each interaction to maximize customer satisfaction.
Share expertise and enhance team dynamics.
Team Management Customer Relationship Management (CRM) Short-term rental Training and Support

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Consulting Certification
Consulting Revolution
Certification en conseil
Master in Applied Foreign Languages (LEA)
University of Lille 3
Master en Langues Étrangères Appliquées (LEA)

Staylogic M.

Short-Term Rental and Platforms Consultant

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