Freelancer profile translated to English.

Description

With almost 10 years of diverse and varied experience in France and abroad, I am a native French speaker, fluent in English and Spanish.

After working as an Area Sales Manager, Key Account Manager, and Customer Success Manager, my main goal is customer satisfaction in a B2B environment.

Having worked in various industries such as hardware, SaaS, and even in the wine sector, I have a great capacity for adaptation and listening.

I am extremely motivated to develop my professional skills and understand my clients' challenges as quickly as possible.

I work hard and deliver quickly.

Some KPIs I focus on:

1) Increase in MRR. How?

By offering the right product at the right time to the right person.

2) Build strong and lasting relationships with clients. How?

By calling them, emailing them, working as a consultant for them.

Proactive communication with knowledge of each client's challenges (Newsletter, Press Release, Industry Information).

I have developed an Account Planning strategy that allows for an understanding of the different issues encountered by each client.

3) Decrease in churn. How?

By acting as a point of contact for them and solving the problems they may encounter.

Clear, precise, and effective client onboarding process to ensure a comprehensive understanding of the product and platform to increase its usage.

Want to know more? Let's meet!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

SEMrush
Account Executive France
September 2022 - Today (3 years and 9 months)
Barcelona, Spain
. Acting as the point of contact for 300 accounts ensuring high level of satisfaction thanks to a fluid communication by phone, email and chat. . Growing book of business by selling, upselling, and cross-selling SaaS products (55+ tools for SEO, PPC, content, social media, competitive research, and more). . Building relationships with current clients to stay on top of their needs and drive expansion. . Ensuring clients and leads understand the tools' values through software demos.
Mar Dulce
Head of Sales and Customer Success
May 2019 - Today (7 years and 1 month)
Barcelona, Spain
. Starting from scratch, in charge of the Sales and Customer Success department . Result-oriented, I developed and implemented marketing and sales plan for the next 5 years . Reviewed constantly our customer feedback to increase our customer satisfaction rate from 75% to 95% . Focusing on our MRR, I launched the firts pastry service working as a SaaS in Spain
Restopolitan
Customer Success Manager
January 2017 - May 2019 (2 years and 4 months)
Barcelona, Spain
. Managing 2000 restaurants for the French and Spanish markets . Yield Management of top accounts with a proven track records avoiding churn. Decreased from 20% to 5% . Monitoring commercial actions plans agreed with customers to optimize their visibility and performance (turnover, filling ratio of the restaurant, churn)