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Polypresta ServPS

Polypresta Serv

Versatile Administrative Assistant / After-Sales Service

€400/day
Dubaï, AE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Polypresta

With proven experience in technical, administrative, and logistical fields, I am versatile, possess excellent organizational skills, and have a great capacity for adaptation.
Accustomed to working in demanding environments, I know how to manage priorities, coordinate teams, and ensure the complete follow-up of activities, from planning to quality control.
🔧 Technical and Administrative Skills

Administrative management: site monitoring, subcontracting, invoicing, credit notes, and amendments.

Monitoring and regularization of technicians' hours, activity reports, dashboards.

Reading plans and exploded views.

Drafting commercial offers and validating customer orders.

After-sales service (A.S.S.) follow-up: disputes, re-invoicing, spare parts.

Inventory management, shipping, and procurement.

Drafting correspondence in English (contact with foreign suppliers).


👩‍🔧 Logistics and Team Management Skills

Team coordination and training of new employees.

Management of priorities and daily organization of the department.

Preparation, reception, and shipping of orders.

Tracking deliveries, returns, and inventories.

Customer reception and service, cash management, and merchandise returns.

Use of computer tools (WEB orders, inventory management, schedule tracking).


🤝 Personal Qualities

Sense of responsibility and reliability.

Excellent communication and teamwork.

Ability to work independently and proactively.

High level of rigor, versatility, and adaptability.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Castorama
    Logistics / After-Sales Service Assistant
    LOGISTICS AND SUPPLY CHAIN
    May 2011 - June 2020 (9 years and 2 months)
    -Management of physical and telephone customer reception.
    -Management of disputes, after-sales service, returns, repairs.
    -Management of customer orders, and spare parts orders.
    -Management of payments, refunds, credit notes.
    -Management of delivery notes.
    Administrative Management Customer Follow-up Dispute Management Communication Quotes and Invoicing
  • A.H.T coolling system
    Spare Parts Manager
    ENERGY AND UTILITIES
    July 2020 - November 2024 (4 years and 5 months)
    -Management of technicians' intervention schedules.
    -Management of spare parts inventory.
    -Management of quotes/orders.
    -Follow-ups and invoicing.
    Inventory Management Priority Management Customer Service Management Quotes and Invoicing Sense of Organization

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Education

  • BEP Finishing and Fitting.
    Lycée Professionnel André CUZIN
    2008
    BTP
  • Professional Baccalaureate in Building Technician: studies and economics.
    Lycée professionnel André CUZIN
    2010
    BTP, études et économies.

Skill set

Categories

  • Other