Freelancer profile translated to English.
Back to original languageAbout Sourour
AI Product Owner and Project Manager with over 10 years of experience, I am involved in the entire lifecycle of AI initiatives - from strategic scoping to production - for public and private clients.
I have led concrete projects with high impact: LLM/RAG conversational assistants, multi-agent systems, process automation via RPA, custom NLP solutions, and document dematerialization.
What I bring to my clients:
— Scoping and management of AI projects (POC → production)
— Design of conversational assistants and multi-agent architectures
— Specification, product backlog prioritization, and AI product roadmap
— Automation of business processes (RPA, document pipelines)
— Business/technical interface in an agile environment
Key achievements:
— +40 AI resolution points on B2C chatbot (50% → 90%) · 50,000 users/month · Orange Bank
— 7 processes automated via RPA → 24/7 availability
— Multi-agent system for local authorities
— Complete document dematerialization with DMS integration
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Centre de gestionAI Product Owner | AI Project ManagerJanuary 2025 - May 2026 (1 year and 4 months)Issy-les-Moulineaux, France
- End-to-end AI project management: scoping, design, delivery, and deployment in public and private environments.
- Design and deployment of conversational assistants based on LLM and RAG.
- Development of custom NLP solutions from business corpora.
- Automation of business processes via RPA (Selenium/Python).
- Supervision of API development (FastAPI) and a classification MVP.
- Oversight of technical architecture (Docker, CI/CD, deployment).
Representative Projects- Intelligent conversational assistant for local authorities (LLM + RAG + multi-agent architecture): agents specialized by source type (PDF, CSV), table agent, and text agent.
- Dematerialization and automation of administrative documents: complete document pipeline (splitting by act, identification of career events, renaming, DMS archiving, Civil platform integration).
- Key skills: Python, FastAPI, Docker, CI/CD, NLP, Selenium (RPA), LLM, RAG, OCR, multi-agent, Jira, Confluence, GitLab, product ownership
Impact- 7 business processes automated → 24/7 availability
- Reduction of operational errors and processing times
- Delivery of an end-to-end classification MVP (scoping → production)
- Orange BankAI Engineer and Product OwnerBANKING AND INSURANCEJanuary 2020 - November 2024 (4 years and 10 months)Montreuil, France
- Management of the evolution of the Djingo B2C chatbot: improvement of the Full AI resolution rate from 50% to 90% for 50,000 monthly users.
- Modeling and management of 400+ conversational intents (IBM Watson, RASA), including a POC for the international subsidiary.
- Definition of the conversational AI roadmap and product backlog prioritization.
- Coordination of a Scrum team of 8 to 10 profiles (Data, NLP, UX, IT, business) and facilitation of agile ceremonies.
- Performance analysis (KPIs, logs via Kibana) and implementation of a continuous improvement approach.
- Functional and technical validation of end-to-end flows using Postman (REST API tests: calls, assertions, return codes, error scenarios).
- Management of API integration in a constrained environment (banking security, compliance).
- Production of strategic and operational deliverables: specifications, NLP guidelines, product documentation.
- Key skills: IBM Watson, RASA, NLP, Kibana, Agile/Scrum, Confluence, Jira, KPIs, Banking APIs, Postman
Impact*+40 points of automated resolution (50% -> 90%)*Management of use cases covering main banking journeys: Credit (scoring, underwriting) · *Account Management & KYC · Bank Cards · Payments/Transfers · Authentication & 2FA · Customer Support & Complaints*Significant improvement in customer experience and reduction in human support requests*400+ intents modeled, covering key banking customer journeys - WatsnextAI Product Owner | AI Project ManagerDIGITAL AND ITJanuary 2019 - December 2020 (1 year and 11 months)Issy-les-Moulineaux, France
- End-to-end AI project management: scoping, design, delivery, and deployment in public and private environments.
- Design and deployment of conversational assistants based on Watson Assistant.
- Development of custom NLP solutions from business corpora.
- Supervision of API development (FastAPI) and a classification MVP.
- Oversight of technical architecture (Docker, CI/CD, deployment).
Representative Projects- Market intelligence application for renewable energies ABO WIND: scraping of public data and information extraction via NLP layer (wind/photovoltaic).
- Key skills: Python, FastAPI, Docker, CI/CD, NLP, Selenium (RPA), LLM, RAG, OCR, multi-agent, Jira, Confluence, GitLab, product ownership
Impact- Delivery of an end-to-end classification MVP (scoping → production)
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Education
- English Language TrainingLDS Languages (Languages Development Society)2024Formation linguistique en Anglais
- Engineering DegreeFaculty of Sciences, Mathematics of Tunis2010
Certifications
- Professional Scrum Product Owner I (PSPO I)scrum.org2024
- Professional Scrum Master (PSM)scrum.org2024