Freelancer profile translated to English.

Description

I put my energy at the service of companies to transform every customer interaction into a smooth and positive experience. In my daily work, I enjoy dissecting customer journeys, identifying friction points, and finding simple but effective solutions that truly make a difference.

Versatile and organized, I navigate easily between operational monitoring, project coordination, and user experience improvement. My approach is always practical and results-oriented: the idea is to create value quickly, while making life simpler for customers... and for the teams.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Lyleoo
Operations & Customer Relations Support (Administrative & Commercial)
MEDICAL
July 2024 - November 2025 (1 year and 4 months)
Vallauris, France
Customer relations and commercial follow-up support
Customer file management and follow-up
Coordination between commercial, administrative teams, and partners
Contribution to the quality of customer experience before and during the contract
Optimization of internal processes and improvement of operational fluidity
Organization and reliability of customer data
Solar one
Operations Support & Administrative Coordination
ENERGY AND UTILITIES
November 2023 - July 2025 (1 year and 8 months)
Mougins, France
Operational and administrative support for teams
Coordination and follow-up of customer files
Structuring and organization of administrative flows
Interface between different departments (commercial, technical, administrative)
Deadline monitoring, task prioritization, and process reliability
Ms Azur Conciergerie
Customer Experience & Operations Consultant – Freelance
TRAVEL AND TOURISM
October 2021 - November 2023 (2 years and 1 month)
Villeneuve-Loubet, France
Complete customer experience management for 22 short-term rental properties.
Operations coordination: schedules, maintenance, service providers, and staff
Customer and owner relations before, during, and after stay
Management of complaints, unforeseen events, and sensitive situations
Optimization of operational and organizational processes
Extranet management (Airbnb, Booking), performance monitoring, and pricing strategy
Administrative and financial follow-up of customer files