Description

Born and raised in a multi-cultural environment, and highly empathetic, I started my career as a Customer Service Representative for B2B actors of the hospitality industry. I then evolved into both a conflict management expert and a trainer for the Customer Service teams, to drive the highest CSAT score to date.

My expertise as a CSR led me to champion the B2B product, and I took on the creation of a TMA system to reduce irritants for up to 90% and create a stronger bridge between Product & Tech and the rest of the company.

Following which, I joined the Product teams and have been operating as a Product person ever since. From Scrum, to shape up and lean management methodologies, to B2B, B2C, B2B2C products like responsive websites, softwares, mobile applications, CMS, data visualization, including user research, continuous discoveries and OSTs, championship programs, Q&A automations, I like to move quick, achieve big and nurture great teams to bring any objective home, ambitious or not.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent
Arabic
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Aramis Group
Lead product manager
February 2023 - August 2025 (2 years and 6 months)
Arcueil, France
Mise en place de la Product Theory : workflow allant de la discovery au support post delivery, mise en place des outils associés et création des templates pour les livrables.
Apprentissage de la méthode Lean (management visuel)
Thefork
Senior Product Manager
September 2016 - October 2022 (6 years and 2 months)
Paris, France
Évolution d’associate PM (en support des PMs confirmés) a Group PM
Méthodes de travail : agile (scrum, scrumban, kanban); shape up
Apprentissage des éléments de UX research et mise en place de la Discovery.
En charge de la communauté produit interne (ambassadeurs)
O mains de Jasmine
Chef de projet web
January 2025 - Today (1 year and 5 months)
Paris, France
Découverte, Conception et intégration d’un site internet athlete (vitrine, contenus d’apprentissage, boutique en ligne, prise de rdv)