Freelancer profile translated to English.
Back to original languageAbout Soumaya
🎯 Business Process Analyst freelance | Paris | 4+ years of multi-sector experience (telecom, energy, transport, industry)
I help organizations map, rethink, and digitize their business processes, combining analytical rigor with operational pragmatism.
👉 What I bring concretely:
✔ Gather and analyze functional and non-functional requirements to design efficient, results-oriented processes (reduced lead times, customer satisfaction, improved profitability…),
✔ Facilitate co-design workshops with stakeholders,
✔ Formalize target processes (As-Is / To-Be),
✔ Produce functional documentation and support users,
✔ Train and support teams in understanding, adopting, and sustaining process mapping initiatives,
✔ Participate in the digital transformation of organizations.
👉 I undertake process transformation missions, regardless of the sector. My adaptability allows me to quickly integrate into varied environments.
🍴 On the side? I am passionate about the culinary world. I share my creations (inspired by Moroccan and Mediterranean cuisine) on Instagram and organize culinary events (buffets, private brunches). This passion has naturally led me to be interested in traceability, quality, and customer experience issues in the agri-food sector.
💡 I am therefore open to any mission combining process transformation and sectors with high customer demands – including food!
📩 Available for short and long-term missions. Do not hesitate to contact me to discuss your needs!
Arabic
Native or bilingual
English
Conversational
French
Native or bilingual
Can work on-site
Paris (up to 50km), Lille (up to 30km), Toulon (up to 20km)
Experience
- ICDBusiness Process AnalystSOFTWARE PUBLISHINGAugust 2024 - December 2025 (1 year and 4 months)Paris, France
- Scoping and Requirements Analysis
- Facilitation of functional workshops
- Analysis of existing business processes (AS-IS/DMAIC)
- Process Modeling & Optimization (TO-BE)
- Process Documentation and standardization
- La Poste MobileBusiness Process AnalystTELECOMMUNICATIONSApril 2023 - June 2024 (1 year and 2 months)Chaville, France
- Study of the existing situation and analysis of the business context
- Conducting interviews and functional workshops with operational teams from several departments: Marketing, IT, Logistics, Customer Service, Legal…
- Prioritization of processes to be formalized based on their criticality and added value.
- Business process modeling from scratch in a blank scope using BPMN.
- Testing, adjustments, and validation of formalized processes.
- Writing documentation and standardizing business processes
- Creation of educational materials and animation of training sessions to ensure adoption
- SolinkiConsultantHUMAN RESOURCESJune 2022 - February 2023 (8 months)Paris, France
- Gathering client needs
- Coordination and execution of the initial stages of direct and indirect sourcing.
- Monitoring the process between clients and candidates
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Education
- Master of Science in Industrial Systems Engineeringuniversité Marne-La-Vallée2018-Planification et pilotage du projet -Conception et industrialisation des produits -Conception des processus pour optimiser l’utilisation des moyens de production et des flux d’information -Mise en place une démarche d'amélioration continue -Mise en place des méthodes et outils de résolution de problèmes -Analyse les données d’activité d’une production