About Soulma
Service Delivery Manager / Scrum Master / Project Manager
Accredited as a Senior Service Delivery / Scrum Master / Digital Projects Manager, I bring to the table my career advancements of 16 years in the areas of Strategic IT Planning, Service Delivery Management, Scrum Master, Digital Project Management, Front-end Development, Human Resource Functions, Resource Allocation, Project Profitability, Functional Specifications, Scrum, Waterfall & Hybrid Methodologies, Product Road-Mapping, IT Governance, Customer Satisfaction, Risk Mitigation, Costing & Budgeting, Continuous Improvements, Quality Assurance, Performance-Driven Team Building, and Leadership Acumen. I have acquired proficiency in driving critical assignments across my career with proven success in ensuring optimum results.
Arabic
Native or bilingual
French
Native or bilingual
English
Fluent
Can work on-site
Suresnes (up to 50km), Lille (up to 50km), Paris (up to 50km)
Experience
- SQLIService Delivery ManagerJanuary 2018 - January 2023 (5 years)- Response to calls for tenders and 360 support with customers (Backlog development with the customer, locking of costings and costing assumptions, risk anticipation, monitoring of UX / UI teams during the wireframing and design phase)- Budget monitoring of projects- The governance of several large-scale projects for different accounts (CDS, package, management, etc.)- Pilot and manage teams, workforce of more than 20 people: organization of staff resources (monitoring of schedules and workload plans, logistics), recruiting employees according to project needs.- Coordination with front office / back office stakeholders,- Organization and preparation of steering committees and project committee with customer managers and in conjunction with SQLI management (delivery)- Monitoring and consolidation of KPIs,- Monitoring the progress of action plans,- Monitoring and coordination of continuous improvement plans.- Ensure the satisfaction of the end user- Define the product vision and drive the roadmap for our products- Internalize and represent the customers' voice throughout the product lifecycle- Collect and measure key product metrics against goals to inform success of each release and plan iterations accordingly
- SQLIOpquast Certified - Advanced LevelNovember 2019 - Today (6 years and 7 months)https://directory.opquast.com/fr/certificat/QV6DTU/
- SQLIJira Web Solution AmbassadorSeptember 2017 - Today (8 years and 9 months)Oujda, Morocco- Management of the various Jira Confluence requests from the WebSolution entity- Creation of project spaces on Jira and Confluence- Creation of user sessions on Jira and Confluence- Configuration of project workflows on Jira- Configuration of monitoring tables under easyBI
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Education
- AEM functional trainingSQLI2017AEM functional training
- Project Manager / Project Director trainingSQLI2016Project Manager / Project Director training