Freelancer profile translated to English.

Description

Sales advisor specialized in telesales and remote customer relations.

With 5 years of experience in sales and customer relations (insurance, telecoms), I support companies in their remote commercial development: prospecting, argumentation, closing, and customer loyalty.

I have worked on various assignments — hot and cold selling, objection handling, customer retention, upselling — in demanding environments (Foundever, Webhelp, Intelcia, ADM Value).

What I can bring to your company:

Prospecting and developing a client portfolio

Remote sales and closing (hot/cold)

Objection handling and commercial argumentation

Customer loyalty and retention

High-quality customer support

Rigorous, attentive, and results-oriented, I quickly adapt to your tools and processes to be operational from the first days of the assignment.

Available immediately for telesales, SDR, or remote commercial support assignments.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ADM VALUE
ISP Sales Advisor
TELECOMMUNICATIONS
December 2020 - August 2021 (8 months)
Rabat, Morocco
Prospecting new clients by phone.
Identifying prospects' needs and presenting suitable offers.
Promoting and selling the operator's subscriptions, mobile plans, internet, and services.
Handling objections and commercial negotiation.
Following up with prospects until the sale is finalized.
Updating client information in the CRM.
Achieving sales targets and adhering to performance indicators (KPIs).
Customer loyalty through quality support and a customer satisfaction-oriented service.
Targeted sales strategies Convincing product presentation Objection handling Customer loyalty and retention Commercial prospecting
FOUNDEVER
Insurance Advisor ( AUTO – MRH )
TELECOMMUNICATIONS
December 2025 - Today (8 months)
Rabat, Morocco
Prospecting new clients by phone.
Identifying prospects' needs and presenting suitable offers.
Promoting and selling the operator's subscriptions, mobile plans, internet, and services.
Handling objections and commercial negotiation.
Following up with prospects until the sale is finalized.
Updating client information in the CRM.
Achieving sales targets and adhering to performance indicators (KPIs).
Customer loyalty through quality support and a customer satisfaction-oriented service.
Customer loyalty and retention Objection handling Creation of quotes and invoices Assurer des nouveaux clients et agrandir mon porte feuille Convincing product presentation
WEBHELP
ISP Sales Advisor
TELECOMMUNICATIONS
November 2023 - November 2025 (2 years)
Salé, Morocco
Prospecting new clients by phone.
Identifying prospects' needs and presenting suitable offers.
Promoting and selling the operator's subscriptions, mobile plans, internet, and services.
Handling objections and commercial negotiation.
Following up with prospects until the sale is finalized.
Updating client information in the CRM.
Achieving sales targets and adhering to performance indicators (KPIs).
Customer loyalty through quality support and a customer satisfaction-oriented service.
Convincing product presentation Targeted sales strategies Objection handling Commercial prospecting Customer loyalty and retention