Freelancer profile translated to English.
Back to original languageAbout Soulaf
Virtual assistant specialized in customer support and administrative management, with nearly 10 years of experience in customer relations. I assist companies in outsourcing their administrative tasks and managing their customer requests to save them time and improve their organization.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- HelplineHelpdesk TechnicianTELECOMMUNICATIONSNovember 2022 - June 2025 (2 years and 7 months)Lille, France• Level 1 technical support, diagnostics, incident resolution, user assistance, case creation, case tracking.
- IDFormation RoubaixDigital MediatorMarch 2022 - June 2022 (3 months)• Assisting with the use of digital tools, help with online procedures, workshop facilitation, CV creation assistance, and job search support.
- VEOLIARemote Customer Service RepresentativeSeptember 2021 - February 2022 (5 months)• Receiving and managing customer requests, administrative processing, appointment scheduling for sales representatives.
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Education
- AI TrainingLAHO2026L'IA au service des entreprises
- Helpdesk Technician (IT) TrainingM2I2022Formation Technicien Helpdesk (informatique)