Freelancer profile translated to English.
Back to original languageAbout Soukayna
With 14 years of experience in telephony and customer relationship management, I specialize in inbound calls and customer retention. I am proficient in CRM tools and effective communication, ensuring quality service and an optimal customer experience.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- TRYOM,Telephone InterviewerSeptember 2023 - December 2025 (2 years and 3 months)• Conducted telephone surveys with individuals and professionals• Collected and entered responses accurately into internal software• Adhered to scripts, client quotas, and quality/productivity objectives
- BOOGE,Customer Service RepresentativeMarch 2019 - September 2021 (2 years and 6 months)Toulouse, France• Client calls, appointment setting, and sales planning management.• Appointment Setting• Sales team schedule management• Customer Retention• Sales team schedule management
- ExpertTelephone ProspectorDecember 2012 - February 2019 (6 years and 2 months)Montigny-lès-Cormeilles, France• B2B/B2C telemarketing, project identification, appointment setting, and sales planning management. Customer retention and follow-up.
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Education
- Baccalaureate in ScienceLycée Georges Braque2011Baccalauréat Science