Freelancer profile translated to English.

Description

My name is Soukaina ALAOUI, I am a specialist in Microsoft 365, Service Delivery Management, and business continuity, assisting companies in optimizing, securing, and governing their collaborative environments and IT services.

I excel in designing and deploying Microsoft 365 solutions, including SharePoint, OneDrive, Teams, Copilot, and Power Platform, by implementing clear architectures, automated processes, and adapted security policies.

I facilitate tool adoption through user-centric change management strategies, including training, workshops, and communication, to maximize efficiency and ownership.

I integrate innovative solutions to automate business processes, create intelligent workflows, improve productivity, and reduce errors.

Within Service Delivery, I manage incidents, problems, and changes, coordinate teams in agile mode, establish performance indicators, and ensure quality, reliability, and user satisfaction. I structure operational processes to improve efficiency, centralize efforts on high-value activities, and foster continuous improvement. I develop and deploy business continuity and disaster recovery plans to ensure the resilience of critical systems, by defining priorities, documenting procedures, testing scenarios, and training teams to establish a culture of prevention and responsiveness.

My approach combines technical expertise, strategic vision, and agile management to transform IT environments into levers for productivity and collaboration, secure services, and ensure operational continuity while promoting innovation, adoption, and user experience.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Gobain
M365 Service Owner
February 2025 - Today (1 year and 4 months)
• Management and governance of M365 collaborative services (SharePoint, OneDrive, Copilot, Teams).
• Primary point of contact for SharePoint integrations (Apps, Add-ins, Service Principals).
• Full ownership of the OneDrive service: roadmap, continuous improvement, expertise, and last-level support.
• Implementation and governance of the Copilot service: support model, communication, adoption, and alignment with the overall AI portfolio.
• Contribution to document governance and compliance (MIP, DLP, Purview).
• Coordination with IT, business, identity, and cybersecurity teams to ensure data security and protection.
• Definition and monitoring of SLAs, validation of adoption initiatives, and promotion of user best practices.
Engie IT France
Tests Coordinator
December 2023 - January 2025 (1 year and 1 month)
• Planning and preparation: Identify critical systems and processes, define test scope, and set objectives for RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
• Scheduling: Coordinate with various departments and stakeholders to plan DRP tests.
• Test execution: Ensure tests accurately reflect possible disaster scenarios and evaluate the plan's effectiveness.
• Documentation and reporting: Document all aspects of the DRP test.
• Monitoring and improvement: Update procedures, train staff, and provide recommendations to enhance organizational resilience.
AtoS France – Digital Workplace Département
Incident Manager
May 2022 - November 2023 (1 year and 6 months)
• Management of change/incident handling in accordance with ITIL standards and contractual commitments (SLAs).
• Monitoring and oversight of incident resolution (reviewing prioritization, controlling communication, follow-ups, etc.).
• Representing the incident management process in all meetings and internal/external audits.
• Daily, weekly, and monthly monitoring and reporting.
• Implementation of process improvement plans.