Souhir Zouari

Customer Relationship Management (CRM) with a customer-centric approach and data analysis. Implementation of effective CRM strategies to improve customer loyalty and increase sales. Coordination of cross-functional teams to ensure alignment of CRM objectives with customer needs. Management of CRM projects with integration of customer needs gathered through in-depth interviews. Monitoring of CRM campaign performance and presentation of results to stakeholders. Advanced configuration and customization of the CRM system for better customer data management. Support for teams in the optimal use of the CRM tool to promote agility and continuous improvement.

Development and implementation of project management methodologies adapted to the cross-functional context. Coordination of inter-departmental projects, ensuring communication among all stakeholders.

Analysis of functional customer needs for customization of technical solutions. Implementation of integration processes between information systems and the client's admin side for better synergy. Consultation on workflow optimization using appropriate technical tools. Collaboration with IT teams to ensure efficient and responsive technical support. User testing and evaluations to guarantee the adequacy of functional solutions. Design and implementation of dashboards for monitoring project performance indicators on Jira.