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Souhir ZouariSZ

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Freelancer profile translated to English.
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About Souhir

Information Systems Engineer, passionate about Agile methodologies with 9 years of experience, including a significant period at Delta Immobilière. Project leader with a certified Scrum Master hat, determined to promote optimal collaboration within teams. Proficient in a variety of tools such as CRMs, Salesforce, Dynamics, 365, and Sugar. I am ready to take on new challenges to improve development processes and foster a culture of innovation. Joining your team would be an opportunity for me to enrich my skills while contributing to a collective success.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Itsoft,
    CRM 365 Manager
    October 2023 - December 2025 (2 years and 2 months)
    Paris, France
    Customer Relationship Management (CRM) with a customer-centric approach and data analysis. Implementation of effective CRM strategies to improve customer loyalty and increase sales. Coordination of cross-functional teams to ensure alignment of CRM objectives with customer needs. Management of CRM projects with integration of customer needs gathered through in-depth interviews. Monitoring of CRM campaign performance and presentation of results to stakeholders. Advanced configuration and customization of the CRM system for better customer data management. Support for teams in the optimal use of the CRM tool to promote agility and continuous improvement.
  • Delta immobilière,
    Cross-functional Project Manager
    October 2020 - September 2023 (2 years and 11 months)
    Paris, France
    Development and implementation of project management methodologies adapted to the cross-functional context. Coordination of inter-departmental projects, ensuring communication among all stakeholders.
  • Metro FRANCE,
    Technical-Functional Consultant
    May 2019 - June 2020 (1 year and 1 month)
    Paris, France
    Analysis of functional customer needs for customization of technical solutions. Implementation of integration processes between information systems and the client's admin side for better synergy. Consultation on workflow optimization using appropriate technical tools. Collaboration with IT teams to ensure efficient and responsive technical support. User testing and evaluations to guarantee the adequacy of functional solutions. Design and implementation of dashboards for monitoring project performance indicators on Jira.

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Education

  • Integrated preparatory school
    ESGI Paris
    2012
    Ecole préparatoire intégré
  • Information Systems Engineering Program
    Supinfo Paris
    2016
    Cycle ingénierie en système d'information

Certifications

  • Scrum Master
    scrum.org
    2020
  • Product Owner
    scrum.org
    2020

Skill set

Categories