Freelancer profile translated to English.
Back to original languageAbout Soufiane
Certified Salesforce Business Analyst / Product Owner / Admin & Consultant, with 7+ years of experience in demanding sectors: insurance, banking/finance, real estate, energy, water & waste, and consulting.
I intervene from the scoping phase to operational deployment, translating your business challenges into robust, scalable and user-centered Salesforce solutions.
My expertise covers several clouds: Core Salesforce, Sales Cloud, Service Cloud, Experience Cloud, Manufacturing Cloud, Health Cloud.
Specialist in advanced configuration (flows, permissions, custom objects, automation, reports/dashboards), I optimize your processes without technical overhead.
Educator and passionate, I also design e-learning courses on Salesforce for specialized platforms.
Convinced of the potential of AI, I remain actively monitoring to integrate the most innovative tools to serve business performance.
Available for freelance missions oriented towards delivery, consulting or training. Serious, responsive and impact-oriented.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- AkkodisGlobal Salesforce Trainer | Business AnalystApril 2024 - Today (2 years and 2 months)eachonboardingpays.Creation of Lemon Learning guided paths for new end users to familiarize themselves with the latest version of Salesforce. Delivery of live training in multiple sessions covering the entire scope of Salesforce. Organization of needs gathering workshops with the POs and BAs of the Streams. Creation of functional specifications in collaboration with the BAs of the Streams. Creation of practical activity books and training documents (CRM, ATS and PSA) to be used as training supplements.Stacktechnique:Salesforce,CertiniaPSA,BullhornATS,Jira,Confluence
- Groupe DuvalSalesforce Project Manager | Product OwnerAugust 2022 - December 2023 (1 year and 4 months)Business Analysis: Identification and optimization of business needs, development of specifications. Technical Support: Level 1 and 2 support, bug resolution, and configuration of reports and dashboards, access management. Development and Implementation of solutions following Salesforce best practices and governor limits. Organization of workshops with the technical teams responsible for Salesforce integration to challenge the feasibility of business needs.Stacktechnique:SalesCloud,Talend,Clarilog,Abraxio,AzureDevops
- Thelem AssurancesSalesforce Business AnalystJanuary 2022 - July 2022 (6 months)Functional testing: performing tests for integrations between Salesforce, SAP and key SaaS used by the client. Backlog Management: Maintaining the backlog, and tracking US and bugs for each sprint. Anomaly Detection and Reporting: Identifying bugs, reporting in JIRA and tracking corrective actions. Management of agile rituals: (Daily, Sprint Planning, Review and Retrospective) optimize team collaboration and efficiency. Participation in the writing and validation of US, ensuring their alignment with project objectives.Stacktechnique:ServiceCloud,DocGenInterne,Rio,Jira,Git
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Education
- Master 2 (M2), Marketing internationalUniversité du Littoral Côte d'Opale2021Master 2 (M2), Marketing international
- Master 2 (M2), International Communication and Public RelationsISCID-CO2021Master 2 (M2), International Communication and Public Relations
Certifications
- AdministratorSalesforce2021
- Professional Scrum masterScrum.org2021