Freelancer profile translated to English.

Description

-Currently a confirmed QA tester, I entered the software testing field as a functional tester in 2019, where I worked on several projects using Agile and V-Cycle methodologies.

-I also have experience in the telecommunications sector within the CUSTOMER SATISFACTION Department as a call center agent / B2B and B2C technical sales representative / Key Account Service Delivery Manager.

-A sense of service and customer satisfaction have always led me to listen to my clients to better identify their needs and provide adapted solutions throughout my career.

-I adapt quickly to new environments and situations, and I am very solution-oriented and efficient.

I would like to join a team to bring added value through my experience, and also learn from the team members.

My motto is TO ALWAYS DO MY BEST

See you soon

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

QA tester fonctionnel à Matmut Assurance / Direction SI et Innovation (3 ans et 5 mois)
Functional Tester
BANKING AND INSURANCE
October 2019 - Today (6 years and 8 months)
Involvement in various departments on digital testing projects and internal applications related to Matmut Assurance and Cardif IARD (BNP Paribas) offers. In Agile and V-cycle.
Departments: Personal/Professional Property & Casualty and Business/Claims/Support Functions IT.

Below are some projects:

1) Matmut accident insurance: Overhaul of the Multirisk Accident Insurance contract and migration of existing data to a new IS (project in progress)

2) IARD Auto BNP Paribas Cardif: Simplify and streamline the subscription process.

3) Matmut claims: GED optimization - Claims process enhancement.

4) Matmut Claims: Evolution of the claims process management tool and meeting policyholders (victims).

5) IARD Matmut & BNP Paribas Cardif: 2-wheel contract overhaul

Main missions:

▪ Analysis of the expression of need, requirements, and detailed and general functional specifications
▪ Participation in project acceptance strategies
▪ Writing test plans and preparing test campaigns
▪ Data sampling preparation
▪ Test execution and defect reporting
▪ Defect reporting and fix tracking
▪ Participation in acceptance meetings and version tracking workshops
▪ Updating specifications
Alliance Renault-Nissan-Mitsubishi / Direction Stratégie Qualité (Durée 06 mois)
Assistant Digital Transformation and Benchmarking Project Manager
AUTOMOBILE
March 2018 - August 2018 (6 months)
▪ Deployment of collaborative tools between the 3 companies (SharePoint, Yammer)
▪ Identification and inventory of user needs regarding information dissemination methods
▪ Monitoring of deployment with the IT department
▪ Organization and facilitation of training sessions in France & Japan
▪ Design of training materials
Renault France: Direction de Distribution et Information Produit (Durée 06 mois)
International Assistant Project Manager
AUTOMOBILE
March 2017 - August 2017 (6 months)
▪ Participate in the standardization and centralization of internal training tools
▪ Inventory of tools dedicated to distribution
▪ Design, writing, and translation of training materials
▪ Assistance to the training unit in Romania